JP2009506404A - Electronic menu and concierge system - Google Patents

Abstract

An electronic menu and concierge system (100) for travel and hospitality is provided. The electronic menu and concierge system (100) is a centralized Internet hosting service that is accessible to guests and visitors. The system provides hotel information such as hotel events (162), guidance (248), and local attractions (166). Meal and / or beverage services (270) and merchandise can also be ordered through the system (100).
[Selection] Figure 4

Description

Cross-reference to related applications

  This application claims priority from US Provisional Application No. 60 / 704,251, filed Aug. 1, 2005, the contents of which are hereby incorporated by reference.

  The present invention relates to the use of computer systems, particularly in the hospitality and travel industries.

  In the hospitality and travel business, such as hotel services, guests are often provided with advanced services and facilities to make the trip more comfortable, and the guest's accommodation and other travel services work well for the guest's travel. It is designed to be incorporated. For example, a hotel may provide food and beverage services through restaurant or room service, provide information about local attractions and events, provide guidance and information to tourist attractions and local restaurants, and provide other useful information for guests. ing.

  Currently, this information is provided to the guest by the hotel in various ways. For example, brochures are available at the front desk. Paper guest service information is provided in guest rooms. Guests can consult with the concierge for various local events or activities. A dedicated hotel service channel will be provided through the TV in the guest room, describing the services available locally or at the hotel. Other information is posted on the bulletin board in the hotel lobby or hotel entrance.

  For a basic understanding of the present invention, a brief summary of some embodiments of the present invention is given below. This summary is not an extensive overview of the invention. It is not intended to identify key or critical elements of the invention or to delineate the scope of the invention. Its sole purpose is to present some embodiments of the invention in a simplified form for introduction to the detailed description below.

  According to one embodiment, an electronic menu and concierge system for hospitality and travel is provided. Although not limited, electronic menus and concierge systems are utilized by hotels in hotel chains or complex of multiple hotel chains, which can be used for airlines, bus transportation, conference halls, cruise ships, etc. It can also be used in the area of travel services such as customer service and travel services.

  According to one embodiment, the electronic menu and concierge system is a centralized Internet host service accessible by hotel guests and visitors. The hotels participating in the service are part of a centralized web host system that provides information to the user through the user's individual computer or computer device. For example, an authorized user can access the system via a laptop computer or other computing device via a wired or wireless Internet access network provided by a hotel. Alternatively, the user can access the web service with a computer device such as a personal computer or internet kiosk provided by the hotel, for example in a hotel lobby or business center. Further, according to one embodiment, the authorized user may be in the system even when not on the hotel premises, for example via an internet website or while traveling to or from the hotel on a shuttle bus. Can access some of the.

  The system can provide many different functions. For example, hotel information may be provided, such as from or to a hotel, hotel or hotel chain history, or conference events or other hotel events. Other functions such as games are provided for guest entertainment. The invitation may incorporate some logic, including the most recently requested invitation, the most frequently requested invitation, etc. In addition, logic is used to provide a standard set of guidance (eg, nearest airport, nearest rental car dealer, nearest shopping facility, etc.) for each hotel.

  According to one embodiment, eating and drinking and related services are also ordered through the system. According to one embodiment, additional food and beverage information is provided such as, but not limited to, calorie content, nutritional information, ingredients and recipes. Meals or beverages are ordered as part of room service or as part of restaurant service. According to one embodiment, if a particular menu item is lost (eg, if a supply is consumed), that item is completely a menu item so that only the currently available items are presented to the customer. Removed from display. Further, but not limited to, this feature is utilized to present “today's special dish” in a more streamlined and efficient manner than a paper media menu. For example, a restaurant service is ordered while a guest sits at a table seat in a hotel restaurant. Alternatively, guests can order restaurant services from other locations in the hotel for later meals, delivery or receipt.

  In addition, a function for ordering room service is provided. Where room service is provided, it is utilized by the guest to order room service from the guest room or other location within the hotel, such as the lobby or poolside. Approval or exchange means are utilized to prevent mischievous orders, thereby identifying the user ordering room service. As an example, an Internet Protocol (IP) address is associated with a particular room to confirm that the order has been placed from that room. As another example, a telephone call is set up before the user leaves a phone number with the order and the order enters the hotel kitchen POS system.

  Similarly, the system is also provided in stores where users order merchandise such as souvenirs, clothes, sunscreens or cosmetics. Other merchandise is also sold and transactions such as room service including confirmation are processed. Alerts such as wake-up calls to guests are handled in the same way.

  According to another embodiment, local information is provided by the system. Examples include shopping facilities, weather, local events, information about taxis and other ground transportation services, and local telephone numbers. Where meal services are provided by the system, local menu variations such as different prices, special dishes, menu items, etc. are also provided.

  The system also provides information on how to book a new hotel, change the current hotel reservation, or check the status of airline flights and related information such as arrival and departure times. According to one embodiment, a printer is connected to the system and authorized users can print documents such as airline tickets. This function requires a print request from a specific terminal, such as a lobby computer or a business center computer. Alternatively, printer access is available from any authorized computer connected to the system. In that case, the user carries the document to the guest room or goes to receive the document.

  According to another embodiment, a postcard subsystem is provided in the electronic menu and concierge system that allows users to send their own postcard-type electronic messages to Internet users. The postcard is, for example, customized for each hotel or hotel location, or is a general design. According to one embodiment, the postcard subsystem provides advertising opportunities, dynamic graphics (such as, but not limited to, MacromediaFlash program), and the ability to send postcards to multiple recipients.

  According to one embodiment, when the system is exited and the Internet is browsed, a restricted system toolbar (such as, but not limited to, the upper or lower border of the Internet browser) remains present and the user The system is arranged for easy access to return to the system. According to one embodiment, such a toolbar also provides global functionality such as hotel reservation websites and hyperlinks to other system defined websites.

  Electronic menus and concierge systems include various functions such as surveys and help areas. Customer data is maintained to provide a more personalized service. When customer preference is included in the customer information, when the customer returns to the hotel in the hotel chain, a service tailored to the individual needs can be provided to the customer based on the conventional request by the customer.

  Thus, electronic menus and concierge systems are used to provide much information that has traditionally been provided directly by paper guest services or through concierge services. Further, since the system can be accessed remotely, functions such as remote check-in or remote access to view hotel events are provided.

  Other features of the present invention will be described in detail below with reference to the drawings.

  In the following description, various aspects of the present invention will be described. For purposes of explanation, specific structures and details of the invention are set forth in order to provide a thorough understanding of the present invention. However, it will be apparent to one skilled in the art that the present invention may be practiced without the specific details. Furthermore, well-known functions may be omitted or simplified in order not to obscure the present invention.

  In general, the present invention provides electronic menus and concierge systems for hospitality and travel. The described system includes both concierge and menu elements, although embodiments of the present invention may include one or both of these, or one or both of these components. Good.

  In the described embodiment, electronic menus and concierge services are utilized by multiple hotels in a hotel chain or multiple hotels in a hotel chain complex. However, this system can also be used by a free association of multiple hotels. In addition, other travel and hospitality services such as, but not limited to, airlines, bus transport, conference halls, cruise ships, other hospitality services or travel services, or those services Utilized by the Union.

  Before describing the various embodiments of the present invention, a computer and network environment in which these embodiments are implemented is illustratively described. Although not required, the invention can be implemented by a program executed by a computer. In general, such programs include routines, objects, components, data structures, etc. that perform particular tasks or perform particular abstract data types. As used herein, “program” refers to a single program module or a plurality of program modules acting in concert. As used herein, "computer" refers to a personal computer (PC), portable device, tablet PC, multiprocessor system, microprocessor-based programmable consumer electronic device, network PC, minicomputer, mainframe computer Any device that electronically executes one or more programs, such as consumer electronics with a microprocessor or microcontroller, router, gateway, hub, etc. The invention may also be employed in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, programs are in both local and remote storage devices.

  An example of a networked environment in which the present invention is used will be described with reference to FIG. The example network includes several computers 10 that can communicate with each other on a network 11 represented by a cloud. The network 11 includes many well-known components such as a router, a gateway, and a hub, and the computer 10 can communicate by wire and / or wirelessly. When interacting with each other on the network 11, one or more computers 10 function as clients, servers, or peers with respect to other computers 10. Thus, although the specific examples included herein are not related to all of these types of computers, various embodiments of the invention are implemented in clients, servers, peers, or combinations thereof.

  Referring to FIG. 2, an example of the basic structure of a computer 10 on which all or part of the invention described herein is implemented is shown. In its most basic structure, the computer 10 typically includes at least one processing unit 14 and memory 16. The processing unit 14 issues instructions for performing the task in accordance with various embodiments of the invention. In performing such tasks, the processing unit 14 sends electronic signals to other parts of the computer 10 and devices outside the computer 10 to obtain results. Depending on the exact structure and type of computer 10, memory 16 may be volatile (such as RAM) or non-volatile (such as ROM or flash memory) or a combination thereof. This most basic structure is illustrated in FIG.

  The computer 10 may have additional functions. For example, the computer 10 may include additional storage devices (removable storage device 20 and / or fixed (non-removable) storage device 22) such as a magnetic disk, an optical disk, and a tape. A computer-readable medium may be a volatile or non-volatile, removable or non-removable, implemented in any method or technique for storing information, including computer-executable instructions, data structures, program modules, and other data. Includes media. The computer recording medium is RAM, ROM, EEPROM, flash memory, CD-ROM, digital versatile disc (DVD), other optical storage device, magnetic cassette, magnetic tape, magnetic disk storage device, other magnetic storage device, or Including, but not limited to, any other media used to store desired information and accessible by computer 10. Any such computer recording media is part of the computer 10.

  The computer 10 also preferably includes a communication connection 24 that allows communication with other computers on the network 11 or other devices such as a remote computer 25. The remote computer 25 has the same configuration as the computer 10 or a different configuration. A communication connection (one of the communication connections 24) is an example of a communication medium. Communication media typically embodies computer readable instructions, data structures, program modules, and other data in a modulated data signal such as a carrier wave or other transport mechanism. Including. For example, without limitation, “communication media” includes wired media such as a wired network or direct wire connection, and acoustic, RF, infrared, and other wireless media. As used herein, “computer readable media” includes both computer recording media and communication media.

  The computer 10 also has an input device 26 such as a keyboard, a mouse, a pen, a voice input device, a data disk drive device, and a contact input device. An output device 28 such as a display 30, a speaker, and a printer is also included. All these devices are well known in the art and will not be described in detail here.

  In the description that follows, the invention will be described with reference to acts and symbolic operations performed by one or more computers, unless indicated otherwise. Such operations and operations that are sometimes considered to be performed by a computer are understood to include manipulation of electrical signals that represent data in a structured form by a processing unit of the computer 10. This manipulation transforms and maintains the data at a location within the computer 10 memory system, which reconfigures the operation of the computer 10 in a manner well understood by those skilled in the art. Or changed. A data structure in which data is held is a physical location in memory having specific properties defined by the format of the data. However, while the present invention is described in such a context, those skilled in the art will appreciate that the operations and operations described below are performed in hardware.

  FIG. 3 is a block diagram illustrating a centralized electronic menu and concierge system 100 according to one embodiment of the present invention. Centralized electronic menu and concierge system 100 includes a centralized data system 102 that is accessible via a network, such as network 11 of FIG. In one embodiment of the invention, the network is the Internet 104, but other networks can be used. However, the Internet 104 is particularly useful because it can be easily expanded by increasing the bandwidth connection to the Internet, and the Internet can be easily used around the world.

Hotel numbers 106 ₁ , 106 ₂ , 106 ₃ ,... 106 _N have access to the data system 102. These hotels 106 are associated, for example, by being part of a hotel chain, but there are other partnerships between hotels (with appropriate network permissions for access). In some cases.

  In one embodiment, each hotel 106 deploys the electronic menu and concierge system 100 as a discrete iteration on the network 11. For example, each hotel 106 has a separate uniform resource locator (URL), and individual content is applied to each hotel 106.

  FIG. 4 is a block diagram representing one of the hotels 106 shown in FIG. Hotel 106 is shown in FIG. 4 as having a number of components. However, as will be appreciated, not all components are necessarily utilized for each embodiment of the invention. In addition, more components may be provided than are shown.

  In the illustrated embodiment of FIG. 4, the hotel 106 includes a web server 110 that is protected by a firewall 108 and connected to the Internet 104. Web server 110 is a suitable web server, such as Microsoft Internet Information Server (IIS). In this embodiment, the web server 110 includes a kitchen terminal 112, a management department terminal 114, a room cleaning department terminal or portable terminal device (s) 116, a gift shop terminal 118, a business center computer 120, a technical department. Connected to many different components in the hotel, including a terminal or mobile terminal device 121 and a telephone system interface 122. Web server 110 is connected to these components through either wired or wireless media. For this purpose, a network such as the network 11 is used to connect these components to the web server 110.

  The web server 110 shown in FIG. 4 is also connected via the access point 124. As is well known, a typical infrastructure mode wireless network includes one or more access points (APs) through which wireless devices can connect to the network. Access point 124 functions as a bridge between wireless and wired networks. The hotel 106 includes a number of access points, for example, one for each guest room, one for the lobby, and one or more access points for the conference space.

In one embodiment of the hotel 106 shown, a computer such as the lobby terminal 130 is provided in the lobby for access by the user. The lobby terminal 130 is connected to the web server 110 wirelessly or via wired media. More terminals are provided throughout the hotel. Also in the illustrated embodiment, a number of guest computers 132 ₁ , 132 ₂ ,... 132 _M are shown at the hotel 106. Guest computer 132 is connected to web server 110 via either wired or wireless media. The guest computer is a terminal provided in each guest room by the hotel 106, for example. Alternatively, guest computer 132 may be a laptop or notebook computer that is brought in or provided to the guest. These guests are guests of the hotel 106 or individuals who are at the hotel for other reasons, such as attending a meeting. Further, as needed, web connectivity functionality is provided via a guest room television, which replaces one or more guest computers 132.

In one embodiment illustrated, hotel 106 comprises a number of restaurants terminal _{134 1, 134 2, ··· 134} P. These restaurant terminals 134 may be, for example, tablet PCs that can be used at each table (for example, a table or a booth) in a restaurant of the hotel 106. The restaurant terminal 134 is connected to the web server 110 via wireless or wired media. Guests or visitors with small PCs with Wi-Fi capability can connect to the network at these locations.

  FIG. 5 is a block diagram schematically illustrating the components of the data center 102 according to one embodiment of the present invention. In one illustrated embodiment, the firewall 140 protects the service agent 142 for connection to the Internet 104. The service agent 142 is connected to a postcard subsystem 144, a general information database 146 and a local file database 148. Although represented as a separate database, the information stored in databases 146, 148 may be maintained in a single database or distributed to multiple local or remote databases. Inventory management 150 is also included in data center 102 and connected to service agent 142.

  In general, the centralized electronic menu and concierge system 100 is connected to the system, for example, by a user via one of the lobby terminal 130, one of the guest computers 132, or one of the restaurant terminals 134. Configured to access. Information requested from one of these computers or terminals is sent to the data center 102 via the web server 110, where the service agent 142 retrieves the appropriate information and sends the information to the requesting computer. provide. Information can be retrieved over the Internet by inventory management 150, databases 146, 148, postcard subsystem 144, and / or (eg, by service agent 142 providing a link to an external Internet website). Is done. Additionally or alternatively, the request sent to the service agent 142 may include a kitchen computer 112, a management department computer 114, a room cleaning department computer 116, a gift shop computer 118, a business center computer 120, It may be a message sent to the telephone system 122, other locations within the hotel 106, or a location outside the hotel, or information collected therefrom. Specific examples are described below.

  The information provided by the centralized electronic menu and concierge system 100 includes information that is available across many hotels 106. Such information is maintained in a general information database 146. In addition, information specific to a single hotel 106 or a subset of hotels is maintained in the local information database 148.

  Each hotel 106 provides local information to the data center 102. In one embodiment, this local information is stored in the local information database 148. However, if necessary, the local information is stored in, for example, the web server 110 of the individual hotel 106. However, storing information by the data center 102 maintains information management at the data center 102, avoiding accidental failures and reducing the need to switch remotely stored information.

  In one embodiment, the local information is stored according to the schema accessed and used by service agent 142. A “schema” is defined as a representation of a shared vocabulary between multiple computer systems and allows multiple computer systems to process documents according to the represented shared vocabulary. For example, an extensible markup language (“XML”) schema defines and describes a class of an XML document that uses a schema created in the XML schema language. These schema attributes define and document data types, elements and their meaning, use and relationships, attributes and their values, entities and their contents, and symbols, as used in XML documents. To do. Thus, any computer system that can access the XML schema can process the XML document with the XML schema. Furthermore, any computer system that can access the XML schema can create or modify XML documents for other computer systems that can access the XML schema.

  The schema is defined to include a document type definition (“DTD”), such as a DTD file ending with a “.dtd” extension, for example. The schema is also defined to include a World Wide Web Consortium (“W3C”) XML schema, such as, for example, an XML schema file that ends with a “.xsd” extension. The schema is also defined to include an external data representation (“XDR”), which is a standard for machine-independent data structures used in remote procedure call systems. However, the actual file extension or type for a particular schema is not important. A schema includes logical, binary, octal, decimal, hexadecimal, integer, floating point, character, string, user-defined data types, and combinations of these data types used to define data structures. It is used to define any data type. XML elements and attributes can be defined to represent data types defined by the schema. In this definition, “schema-based” refers to being defined by a schema and / or within the scope of a schema.

  The schema used to store local information is, for example, an extensible markup language (XML) file 160 (see FIG. 6). Although other schemas may be used, XML allows designers to create their own customized tags, allowing definition, transmission, validation and interpretation of data between applications and configurations To do. By utilizing the XML file 160, many different computers (eg, each computer at each hotel 106) can easily provide information to the file, and service agents can easily access the information in the file. You can access and select information to display, as well as other information.

  The XML file 160 is used as a container for receiving information from each hotel 106. In the example shown in FIG. 6, XML file 160 includes a container for hotel events 162, local shopping information 164, and local events 166. Additional information is provided as needed. Furthermore, although a single XML file 160 is shown, if more than one file is used and more than one file is used, the files have different schemas.

  The local information for the file 160 is transferred to the manager of the data center and entered into the local information database 148. Alternatively, if desired, a local management interface 170 (FIG. 5) is provided for receiving information such as files 160 from each hotel 106. The interface 170 also allows editing of the existing file 160. For this reason, an administrator terminal 136 (see FIG. 4) is provided at each hotel 106 to create or edit local files or to manage data specific to individual hotels. Access to the administrator terminal 136 is strictly limited, and access to the file 160 of an individual hotel 106 requires strict authorization. Further, files and other information transmitted to the data center 102 are checked by an administrator of the data center 102 in order to strictly observe the policy. As an alternative to an administrator terminal, a portal (eg, via the Internet) is provided to the system 100 to allow authorized users to edit or establish functions of the system.

  In addition to the information shown in the local file 160 of FIG. 6, the information may include information on local special meals such as special dishes or special prices, special menu options, item 106 restaurant or gift shop 118 items. Information regarding availability and / or local telephone numbers is provided to the data center. Other local information is also provided. Information on availability of menu items or gift shop items is maintained by inventory management 150 as needed. Further, according to one embodiment, inventory management 150 is used to automatically generate orders for replenishment or assortment and to generate reports for use by hotel 106 or multiple hotels.

  Similar XML and other data schema format files are held as general information by the data center 102 in the general information database 146, for example. This information can be used by one or more hotels 106, so there is no need to maintain and update duplicate information at multiple hotels. When this general information is updated at once, the information becomes available at each hotel 106.

  Various embodiments of operations that can be performed by the centralized electronic menu and concierge system 100 will now be described. The operations described are presented as some examples of functionality included within system 100, but not limited to all.

  When the system 100 is started, for example by one of the computers 130 or 132, the user is presented with a graphical user interface (GUI) for sending requests to the service agent 142. In order to access the system 100, the user is required to provide appropriate credentials (eg, username and password), for example, by the web server 110. The password and user ID are provided to the user upon hotel check-in, or have such a password and ID because the user is a regular customer of the hotel 106 or hotel chain. When a user uses his computer as one of the guest computers 132, a cookie is placed on the machine and an IP address is assigned to the computer in a known manner. In this way, specific user patterns or requests are tracked.

  According to one implementation, a specific IP address is assigned to each guest room of the hotel 106. In this way, the system 100 can track where a particular request was sent when the request is sent from the cabin.

  In one embodiment, before the user accesses the system 100, disclaimer pages and / or activity rules are presented. After agreeing to the terms, an authorized user can access a graphical user interface, such as the graphical user interface 200 shown in FIG. Through the graphical user interface 200, the user can select one of a plurality of menu options associated with the functions provided by the system 100.

  FIG. 8 illustrates a menu system showing nested menu options for the graphical user interface 200 of FIG. The menu selection shown in FIG. 8 is merely illustrative of various services that may be performed by the centralized electronic menu and concierge service 100 of the present invention. Other services can also be added depending on the service environment in which the service agent is deployed. For example, on a cruise ship, the user can make a reservation for a court of a shuffleboard, view a sailing schedule, make a reservation for a dance, and the like.

  The menu options of the menu system of FIG. 8 are provided in many ways, including but not limited to drop-down menus, buttons, pop-up windows, extended menus, and other graphical user interface tools. The In addition, items are shown in any desired order, group, or location.

  The user graphical interface 200 shown in FIG. 7 shows a general display of the system 100 home page. According to one embodiment, the home page includes buttons 202, 204, 206 for access to a hotel chain point club, the Internet, and a hotel website, respectively. These buttons may be displayed through all pages of system 100, a subset of all pages, or only on the home page. Buttons are alternatively indicated by drop-down menus or other forms. Furthermore, the button selection shown is only one grouping of buttons or functions that can be provided, and more or different functions are available.

  The buttons 202, 204, 206 (or different sets of buttons or functions) may be used even when a user exits the system 100 and browses the Internet (eg, but is not limited to the top or bottom of an Internet browser). It is arranged as a restricted system toolbar (such as the border of the system) so that the user can easily access the return to the system. According to one embodiment, such a toolbar provides global functionality such as hyperlinks to hotel reservation websites, other system-defined websites, and the like. According to other embodiments, the local administrator can select a specific set of functions provided in the system toolbar. However, individual hotels are constrained to maintain the branding of system 100 throughout the hotel.

  If necessary, the selection of each button launches a new window that allows the user to easily return to the graphical user interface 200. Also, if desired, the guest can change the language and / or currency from the home page to one of the other available languages and / or currencies. Language and / or currency options may be provided via local information in database 148 or general information in database 146. For example, information about a particular language and / or currency option desired for a particular hotel 106 is stored as part of the local information, and language and / or currency variations for the graphical user interface 200 can be found in a general information database. 146 is stored.

  In the embodiment shown in FIG. 7, a welcome video is displayed on the video screen 208. This video, for example, welcomes guests to the hotel and plays automatically, or requires selection by the user (eg, a button click) to play the video. The home page also includes links to menu options incorporated at the top of the extended menu shown in FIG.

  Several embodiments of menu navigation of FIG. 8 are described below. As mentioned above, other options can also be provided and / or the functions described can be provided and provided in different ways.

  Clicking the “Hotel Information” button on the home page navigates the user to the Hotel Information page. As can be seen from the menu options incorporated in FIG. 8, hotel events, information, hotel history and game information or links are provided on this page.

  A further built-in option offered at “Hotel Events” is shown in FIG. These options are provided by clicking the “Hotel Events” button on the hotel information page, eg, on the “Hotel Events” page or pages.

  The first “Hotel Event” option is “View Event”. This button allows the user to see the hotel's current events, for example by navigating to a page displaying the events. This feature allows guests accessing the system 100 to see all events scheduled for the hotel 106. Each hotel provides a hotel event that is entered into the system 100 via, for example, a local information file 160 (see FIG. 6). In response to the user selecting “View Event”, the event is retrieved by the service agent 142 and provided to the authorized user. Each event provided in the list has a date stamp and is automatically removed from the list after the date of the event.

  The “hotel event” page includes a “bulletin board”. This bulletin board will allow the hotel to provide a wide range of messages. It also allows large and small groups to post and view personal messages via the bulletin board. A special password is provided to access the personal bulletin board. Alternatively, the user's username and password are associated with a specific bulletin board so that automatic participation is provided. An example where bulletin board 240 has a single message to Group I is shown in FIG. In the example shown here, if the bulletin board 240 is personal, the user viewing the bulletin board 240 is already authorized to access the bulletin board. As noted above, a password or other proof is required in advance to access this information.

  The user can select the display of the hotel map by selecting the “View Hotel Map” button. A virtual tour of the hotel or an alternative is also offered. Further, the user selects to print the hotel map, for example, by selecting a “print hotel map” button. In one embodiment, this functionality is provided only by the lobby terminal 130 via the printer 220 (FIG. 4). However, if necessary, the printer 220 is placed in a specific location such as a concierge desk, a cashier desk, or a business center so that a user can print on the printer 220 from anywhere in the hotel by a command from the GUI. Configured. Because of such commands, the user needs to download a printer driver to the guest computer 132 before enabling this function. Alternatively, the entire document is sent to a specialized printer server that processes the document for printing. In other embodiments, the user can connect the computer directly to the printer 220 and print, for example, via a generic printer driver, or via download, or otherwise installed by the printer driver. It becomes like this.

  Another option in the hotel information menu is “Guide” for guests to get directions to / from the hotel. These guides may be provided by known map websites such as www.maps.yahoo.com. If necessary, general guidance may be provided on the website so that the user can obtain information such as directions to airports or local attractions. A “Guidance” page 248 is illustrated in FIG. 11, but a “General Guidance” button is provided to link the user to a map website starting from an already located hotel. In the example shown, a “Guide to Airport” button 252 and a “Guidance to Convention Center” button 254 are also provided. When these buttons are selected, the service agent 142 provides the appropriate guidance, for example by providing a link to the appropriate guidance via the website www.maps.yahoo.com.

  In one embodiment, the guidance utilizes high performance logic to provide the most recently requested guidance and / or the most frequently requested guidance. Guidance may be displayed, for example, in chronological order or most frequently used order. The guidance may incorporate logic that provides a standard set of guidance for each hotel (eg, nearest airport, nearest car rental dealer, nearest shopping facility, etc.).

  Also provided on the hotel information page is a “hotel history” that provides a history of the hotel chain, either via a static page of information or a link to the history of the chain's internet website. A “game” link is also provided in which the game is selected by the user. For example, these games may be Macromedia Flash games or other suitable games.

  The “room service” functionality provided by the graphic user interface 200 can be used, in one embodiment, not only to guest rooms, but also to guests or visitors in other locations in the hotel, such as the lobby or conference hall. is there. As part of the room service function, the user can choose to deliver to the lobby, conference room, restaurant, or guest room.

  FIG. 12 illustrates a room service user interface 270 according to one embodiment of the present invention. Room service user interface 270 includes a screen for viewing / creating orders where guests can select breakfast, lunch, dinner, all-day meals, children's menus, beverages and / or bar menus. Selection of one of these options will display a menu item for that selection. Each menu item includes a photo, price, and additional information. According to one embodiment, the user can click on a menu selection to see details about the selection, such as nutrition information, ingredients, recipes, and / or larger or additional photos. Items displayed for purchase and the prices of those items are provided by either the local information database 148 or the general information database 146. Use of the local file 160 provides an easy way to customize the menu for a particular hotel 106 without having to create and maintain each hotel's own menu. Further additional data (in the non-limiting example, images, nutritional information, recipes and ingredients, etc. described above) are maintained in one place, increasing the efficiency of menu system management.

  According to one embodiment, inventory management 150 maintains information about items that are not already in stock at each hotel 106. Information about each hotel 106 is provided to a specific hotel. Hotel 106 uses this information to assist in supply chain management.

  The room service user interface 270 allows a user to add items to an order with a shopping cart function. The order displays the current total item and the guest can easily change the quantity or remove the item from the order. Guests specify cash, credit card or room charge for payment. In one embodiment, a currency button 272 is provided so that the user can view the current total item price in different currencies on the screen. For example, this functionality is provided by performing calculations based on conversion rates supplied by currency websites. If necessary, an appropriate disclaimer is provided indicating that the exchange rate is approximate.

  FIG. 13 shows a flow chart with steps for processing a room service order according to an embodiment of the present invention. Beginning at step 280, the user selects an item as described above. At step 282, the user places an order.

  At step 284, the order is provided by the service agent 142 to the kitchen terminal 112. At step 286, if the order is placed from a verifiable IP address, it is determined. According to one embodiment, as described above, the IP address is associated with a particular guest room at the hotel. Thus, if it is found that the order has been placed from a particular room (for example, because the order is placed via a verifiable IP address), the order is requested to be sent to that room, and the order is generally Not a mischievous order. Thus, according to one embodiment, if there is a verifiable IP address, step 286 moves to step 288 where an order is placed. For example, this can be done by emailing the order to the kitchen 112 or by printing the order in the kitchen, where the order is entered into the POS system by the kitchen staff. Alternatively, orders confirmed by the kitchen staff or automatically posted in the kitchen are automatically output to the POS terminal in the kitchen.

  At step 290, the user is sent a confirmation message, eg, through the service agent 142. This may be an email that is a message sent through the graphical user interface 200, or other suitable message.

  If the order is not issued from a verifiable IP address, step 288 branches to step 292 where the system requests contact information from the user. This request may occur earlier in the process, such as before the order is placed. In step 294, to confirm the order with the user, for example, the mobile phone number presented when the order was placed is contacted. Step 294 then proceeds to step 288 where an order is placed. Alternatively, a confirmation is created automatically. For example, if the telephone system 122 is an automated system such as an IP system voice, providing the confirmation telephone number allows the user to automatically receive a call to that number. The request is made (via the automated telephone system 122) to enter a code or other information to confirm the order. The code may be provided in advance to the user or may be the user's membership card number or other personal information of the user.

  As part of the electronic menu and concierge system 100, an electronic menu is provided through which a user can order a restaurant service that includes a meal and / or beverage request. This system is similar to the room service function described above, but relates to the actual menu items available at a restaurant at a hotel 106 or an off-site restaurant that has a service contract with the hotel or that otherwise belongs to the hotel. This electronic menu service is accessed, for example, via one of the guest computers 132 or via the restaurant terminal 134. When placed on one of the guest computers, the order is a receipt, restaurant meal, or delivery.

  A similar electronic menu service, called the EMENU service, is currently provided by the assignee of the present invention. The EMENU service is implemented by the server computer at the hotel where it is provided and is implemented and managed separately at each hotel. In contrast, the electronic menu function of the system 100 is centralized in the data center 102. Because of the electronic menu portion of the electronic menu and concierge system 100, there are many items that are standard throughout the hotel chain and provided via the data center 102 in the general information database 146. For example, information about a particular menu item can be maintained in a centralized data center 102, and that information need not be replicated and maintained at multiple hotels. If desired, a particular hotel 106 may delete its customized menu items by changing prices, special dishes, or providing local information to the data center 102 via the local interface 170. This information is stored in the local file database 148. In addition, the administrator can add unique menu items to the hotel, including images and descriptions of unique items, and addition of nutrition information, changes and specials. However, the centralization of the data center 102 eliminates duplication of data and management, thus providing high efficiency.

  Information on food and beverage services for a particular hotel 106 is maintained by the data center 102 in many different ways. For example, for each hotel 106, the local information file 160 may include a list of items provided at the hotel and the prices charged for those items. Nutritional information, photos and other information about the item are maintained in a general information database 146. When a user requests a food menu, the service agent 142 accesses the local information file 160 to obtain the appropriate items and prices, and accesses the general information database 146 for other items displayed with the item. . The combined information is then provided to the user.

  Alternatively, a default menu is provided by the data center 102 and the local information file 160 provides the differences between the default menu and the desired menu for a particular hotel 106. When a user requests a food menu, the service agent 142 accesses the default menu and local information file 160 and makes the necessary changes to the default menu to provide the user with information. Other variations can also be used.

  The “City Around” menu item shown in FIG. 8 includes the selection of “Airline”. FIG. 14 illustrates menu items (eg, “Airline” page of GUI 200) that are available in the “Airline” menu according to embodiments of the present invention. One of the selected items includes “view timetable”. By selecting this link, the guest can select an airline from the drop-down list and redirect to the airline's home page. Other options direct guests to an airline arrival report website such as www.flightarrivals.com.

  The second link “Print Ticket” provides an opportunity to print the air ticket. The guest can select an airline and is redirected to the airline's home page where the user prints the airline ticket, receipt, or boarding pass. This printing option is only available from a specific terminal, such as the lobby terminal 130, or from other locations in the hotel 106, such as a guest room, and where appropriate, the software and / or hardware is as described above. Available.

  FIG. 15 illustrates a menu item for a “shopping” link according to one embodiment of the present invention. Included in these are “facility”, where guests include books and magazines; clothing and accessories; computer software; electronics; miscellaneous goods; gifts, flowers and foods; health and beauty supplies; You can see a list of sorted shopping facilities, such as sports and outdoor equipment. Information for each of these facilities provides one or more links, telephone numbers, or other information about local retailers that provide services or goods in a category. Other facilities may also be provided. The “facility” information is provided via a population from a third party provider, for example. Alternatively, this information is provided by each hotel 106 via, for example, a local information file 160. When a user requests information, the service agent 142 retrieves the information and provides it to the user, for example on a web page. Guidance for a particular shopping selection is requested using the “Guidance” link in the “Shopping” menu.

  The “weather” link in the “City Around” menu can provide local weather information and provide links to access weather forecasts for other cities. This information is also stored in the local information database 148. However, instead of being placed by the local information file 160, this information is supplied instead by the administrator of the data center 102. Information is provided, for example, by links to local weather forecasts provided via a weather information website.

  “Local Events” is also included in the “City Around” menu. By selecting this function, the user can view current local events. These are provided, for example, by third-party suppliers, or placed by each hotel 106, for example, via a local information file 160. In one embodiment, events are dated and after the due date they are automatically removed from the list.

  The "Ground Transportation" link in the "City Around" menu includes bus timetables, taxi phone numbers, links for taxi service arrangements, and links to domestic or local rental company websites where available. Including local information for ground traffic, such as opportunities to rent vehicles via, and subway system guidance when relevant. This information is also placed via the local information file 160 or by a third party provider. The “Yellow Pages” link directs the user to a yellow page information service on the Internet, such as www.yellowpages.com.

  The “City Around” menu page or other part of the system provides advertising opportunities. For example, a page or a page related to “ground transportation” includes advertisements such as a local taxi service or a car rental company.

FIGS. 16-18 illustrate a graphical user interface for sending and receiving electronic postcards according to an embodiment of the present invention. Selecting the “ePostcard” menu item in the graphical user interface leads the user to the “Select Card” screen 300 shown in FIG. User interface 300, the user has several cards 302 _1, 302 _2, makes it possible to choose among · · · 302 _R. Further, the user can select from different stamps 304 ₁ , 304 ₂ ,... 304 _Q. Data entry fields 306, 308, 310, 312 are provided for entering caller and recipient names and email addresses, and a message box 314 is provided. After the user selects card 302 and stamp 304 and enters the appropriate information, the system is ready to send the card. The user is provided with a screen to view and approve before sending the postcard.

According to one embodiment, the electronic postcard has a shape and size similar to a postcard in conventional mail. That is, the electronic postcard has an aspect ratio with a width of 13.97 cm (5.5 inches) at a height of 8.89 cm (3.5 inches). Thus, a user who sends and receives a card is given a visual impression of an image that mimics an actual postcard. When looking at the card, the sender / receiver can see both the front and back of the card. The front (see FIG. 17) includes selected designs (eg, card designs 302 ₁ , 302 ₂ ,... 302 _R ), and the rear (see FIG. 18) is a message, sender / receiver information, and simulated Includes postage stamps.

  If the card is sent, the user receives a link to the electronic postcard via email. Clicking on the link leads the user to a page 318 having an electronic postcard visual display 320 as shown in FIG. When the user clicks on the postcard, the card rotates and turns so that the user can see the back of the electronic postcard (see FIG. 18). At the rear, where a message is typically provided on a conventional postcard (left center), the message entered by the caller in the message box 314 is provided and a pseudo postage stamp 304 selected by the caller. Is placed in the usual place on traditional stamps (upper right corner), and sender / receiver information is provided by email address where the general postcard address is located (ie right in the middle of the card) The

  According to one embodiment, the front view of one or more electronic postcards 302 includes local information such as information or images of sights near the hotel 106. The card may also include hotel specific information, such as a sign outside the hotel or an image of the hotel. Other postcard options are provided that are not specific to the hotel or hotel location.

  The “Send Email to General Manager” menu item provides a survey function that allows users to comment on the electronic menu and concierge system 100 and communicate directly with the hotel general manager via email. Additional survey functionality is provided to gather comments regarding the hotel 106.

  The “Question” menu item provides online help for use of the electronic menu and concierge system 100. In addition, a hotel query area is provided so that the user can send a request for personal baggage forgotten to the cabin attendant computer 116, send the request to the management computer 114, and so on. These messages can be sent directly to the cabin attendant's computer 116 or management computer 114 for response or appropriate response. For example, the user may send a request to add a towel. The request is forwarded via the cabin attendant's computer 116 and printed or processed separately by the cabin attendant recipient.

According to one embodiment, a call system 350 (see FIG. 4) is provided to generate a call alternately to one of the many small callers 252 ₁ , 252 ₂ ... 252 _{S so} that the user can access the electronic menu and concierge. Requests can be sent through the system 100. These small callers are carried, for example, by cabin staff, administrative staff, room service staff, or other hotel employees. For example, a request for bellboy service through the system 100 is sent by a call at the front desk small caller 352.

  According to another embodiment, the electronic menu and concierge system 100 provides a product or shopping page. Therefore, the user orders a product in the gift shop of the hotel 106, and the account of the product is written on the user's bill. Alternatively, the function is provided by payment by credit card or other method. The order is sent to the gift shop computer 118 and the order is then sent to the gift by confirming that the order has been automatically made to the POS computer, or by manually entering the order into the POS system, for example. Processed by the shop.

  According to one embodiment, for example, as a non-limiting example, the above-described authentication method for room service verification (eg, via IP address verification) allows hotel staff to place an order by calling the room. By confirming, a security standard is established that bills the room for goods and services, including food, by automated messages supplied over the phone to confirm the customer's order or otherwise.

  The goods are then delivered to the user's room or prepared for receipt. Further, as required, the merchandise or shopping area provides items that are sold from local stores. These items are paid by providing a credit card number provided directly to the merchant, attached to the room bill, or paid to the hotel 106 for subsequent credit lending to the local retailer. The item is delivered to the hotel 106 for delivery to the guest or marked for receipt by the guest.

  According to another embodiment, the electronic menu and concierge system 100 maintains customer information stored, for example, in a customer database 360 (see FIG. 5). This customer information includes customer preferences so that when a customer returns to a hotel in a hotel chain, personalized services are provided to the customer based on the customer's traditional requests. As an example, the customer information database may maintain information about a particular customer who prefers feather pillows and decaffeinated coffee, and these items are automatically delivered to the customer's room upon arrival. Alternatively, a query is generated within the system that determines whether the customer wants the service or amenities.

  In an embodiment, customer database 360 may maintain past meal orders by customers via restaurants and / or room service. The system 100 uses this information to request whether the user also wants the same menu item or otherwise uses past order history for such menu item. As part of the suggestion process, when a user registers with the system and enters a menu service or room service, menu items are pre-populated in the shopping cart.

According to another embodiment, the web server 110 and / or the data center 102 are configured to allow remote users 370 ₁ , 370 ₂ ,... 370 _T (see FIG. 4) access to the system. As such, the user can become accustomed to the hotel 106 or the system 100 prior to arrival or take advantage of other services provided by the system 100. For example, the remote user 370 can view hotel events or get directions to the hotel. System 100 is configured so that remote user 370 can also access the electronic menu and many other functions of concierge system 100. As an example, hotel information is accessed and a “City Around” menu is provided. This feature provides a plan for a portion of the trip to an authorized user through the hotel website prior to reaching the hotel 106. The user can decide which restaurant to visit upon arrival, or can find an office supplies store near the hotel 106 to reduce the need for extra trips. An authorized remote user can also pre-order room service or meals from a restaurant or restaurant meals for receipt in the user's room.

  Remote user 370 is an authorized user accessing the system via a computer such as computer 10. In addition, a terminal or terminals are provided at the airport to access the system, or the terminals are provided on a shuttle bus provided by the hotel 106.

  Further, according to one embodiment, the user is allowed to view the pre-check-in page 400 (see FIG. 19) and the remote user can check in via the Internet. The check-in page 400 requires an appropriate proof such as a reservation confirmation number and surname, a membership program number, or a pre-provided username and password. The user can provide appropriate proofs and then check in to the hotel 106 prior to arrival. When the hotel is reached, the user only needs to receive the key, or if the key is not needed, the user goes straight to the guest room. A checkout page is provided as well, showing the bill to the user, confirming it, and allowing the hotel 106 to be checked out. Printing functions are provided as needed.

  According to one embodiment, service agent 142 is connected to reservation system 498 (see FIG. 5). This reservation system 498 is maintained at the data center 102 or is maintained separately from the data center. A reservation system 498 allows a user to reserve, edit, or otherwise modify an existing reservation for one of the hotels 106.

  An example of a reservation page 500 shown to authorized users is shown in FIG. In the example shown in FIG. 20, the reservation already exists, but the guest has not yet checked into the hotel.

  In the example shown in FIG. 20, the guest is given the opportunity to change the reservation date with the “change date” button 502 and can select a room in advance on the map 504 (only some maps of the hotel are provided) ) Optionally, a button 506 is provided to allow the user to view other floor rooms.

  According to one embodiment, a different page is provided for booking or after the guest has checked in to the hotel. For example, if the user wants to make a reservation, a page is provided to select a time and place. After selecting the time and location, the user is provided with an opportunity to select a room (eg, via a hotel map, such as hotel map 504), providing a credit card number and others. For existing reservations, the user is given the opportunity to change the checkout date or other function.

  Many other functions are added to the graphical user interface. For example, a “current event” link is provided to order a ticket for the event. A golf tee-off time or other reservation is created. Restaurant reservations are also created. This information is placed or linked to the data center 102 via a third party provider, for example.

  According to one embodiment, video conferencing functionality is provided in the electronic menu and concierge system 100. These video conference functions are accessed using the graphical user interface 200.

  In other embodiments, entertainment in the electronic menu and concierge system 100 is provided via, for example, the entertainment component 400 (see FIG. 5) or a localized equivalent. For example, a user can choose a pay-per-view or free movie, music, map information, satellite radio, or other digital entertainment or content provided via a centralized data system 102. Or via the electronic menu and concierge system 100 for viewing or enjoying at that location. This digital content can be used on devices such as the radio, stereo, or television provided by the hotel 106, or downloaded and used for MP3 players, media players, and other personal computer devices. it can. As an example download, the electronic menu and concierge system 100 may download a podcast of music or an audio book format of local / local history or sights to download and enjoy while visiting a particular area. I will provide a. Guests can also bring out news that is programmed on the podcast.

  The electronic menu and concierge system 100 of the present invention provides many benefits. A centralized data center 102 provides a single location where a number of hotels 106 are provided with management of electronic menus and many concierge services. For general information used by one or more hotels 106, a single update of the data center 102 ensures that the data available for all hotels is up-to-date. The centralized data center 102 provides consistent branding of web services and opportunities for enhanced customer service initiatives throughout the hotel chain.

  Other variations are within the spirit of the invention. Accordingly, while the invention is susceptible to various modifications and alternative constructions, certain illustrated embodiments thereof are shown in the drawings and have been described in detail. However, there is no intention to limit the invention to any particular or disclosed shape, but on the contrary, all modifications, alternative constructions, and the spirit and scope of the invention are claimed. It should be understood that it has the intention to apply to the equivalents contained.

  All references, including publications, patent applications and patents cited herein, are shown as if each reference was individually and specifically cited, and the same as described herein in its entirety. Ranges are cited herein.

  The use of the terms “a”, “an” and “the”, and contextually similar words describing the invention (especially in the context of the following claims), unless otherwise specified herein, or Unless otherwise explicitly denied by context, it is to be construed to apply to the singular and plural. The terms “comprising”, “having”, “including” and “containing” are to be interpreted as unrestricted terms (ie, including but not limited to) unless otherwise specified. The term “connected” is understood to be attached or coupled together so as to be partially or fully contained, even if there is something in between. The description of a range of values herein is merely a convenience for omitting each individual value within the range, unless otherwise indicated herein, where each individual value is Which is incorporated into the specification as if it were individually detailed herein. All methods described herein can be performed in any suitable procedure unless otherwise indicated herein or otherwise clearly contradicted by context. The use of any and all examples or exemplary languages provided herein (eg, “such as”) is merely intended to better elucidate embodiments of the invention, and unless otherwise claimed, It does not limit the range. No language in the specification should be construed as indicating any non-claimed element as essential to the practice of the invention.

  Preferred embodiments of the invention have been described above, including the aspects that the inventor considers best to practice the invention. Upon reading the foregoing description, changes in these preferred embodiments will become apparent to those skilled in the art. The inventor expects those skilled in the art to properly employ such changes, and the inventor expects the invention to be practiced otherwise than as specifically described herein. . Accordingly, this invention includes all modifications and equivalents of the subject matter recited in the claims appended hereto as permitted by applicable law. Moreover, any combination of the above-described elements in all possible variations thereof is encompassed by the invention unless otherwise indicated herein or otherwise clearly contradicted by context.

FIG. 1 is a block diagram illustrating a computer network in which the present invention is incorporated. FIG. 2 is a block diagram of a computer configuration in which the present invention is executed. FIG. 3 is a block diagram illustrating a centralized electronic menu and concierge system according to one embodiment of the present invention. FIG. 4 is a block diagram showing components in one hotel in FIG. 3 according to one embodiment of the present invention. FIG. 5 is a block diagram generally representing the components of the data center in FIG. 3 according to one embodiment of the present invention. FIG. 6 is a block diagram of an XML file for storing information limited to one hotel according to an embodiment of the present invention. FIG. 7 shows a graphical user interface available by the system according to one embodiment of the present invention. FIG. 8 shows a menu system showing nested menu options for the graphical user interface of FIG. FIG. 9 illustrates the display of nested menu options for hotel events, according to one embodiment of the present invention. FIG. 10 is a display of an example user interface showing a bulletin board according to one embodiment of the present invention. FIG. 11 is a display of an example user interface showing guidance according to one embodiment of the present invention. FIG. 12 illustrates a room service user interface according to one embodiment of the present invention. FIG. 13 is a flowchart of steps for processing a room service order according to one embodiment of the present invention. FIG. 14 illustrates menu items available on the “Airline” page according to one embodiment of the present invention. FIG. 15 illustrates a menu item with a “shopping” link according to one embodiment of the present invention. FIG. 16 illustrates a graphical user interface for sending and receiving electronic postcards according to one embodiment of the present invention. FIG. 17 illustrates a graphical user interface for sending and receiving electronic postcards according to one embodiment of the present invention. FIG. 18 illustrates a graphical user interface for sending and receiving electronic postcards according to one embodiment of the present invention. FIG. 19 illustrates a check-in page according to one embodiment of the present invention. FIG. 20 shows a reservation page shown to the user according to one embodiment of the present invention.

Claims (38)

A computer system having a centralized Internet hosting service accessible by users residing in multiple travel and hospitality locations,
The service includes, for each location, providing (1) information specific to the location and (2) information applicable to one or more locations.   The computer system of claim 1, wherein the service is accessible for each location by a user present at the location via a personal portable computer.   The computer system of claim 1, wherein the service is accessible via a wireless network for each location.   The computer system according to claim 1, wherein the service is accessible for each location at a terminal provided by the location.   The computer system of claim 1, wherein the service does not exist for each location, but is accessible by authorized users.   The computer system according to claim 1, wherein the service does not exist within the land of the location for each location, but is accessible by authorized users via a website via the Internet.   The computer system of claim 1, wherein the service provides information about the location for each location.   The computer system of claim 1, wherein the service provides, for each location, guidance from and to the location.   The computer system of claim 1, wherein the service provides information about events at a location for each location.   The computer system according to claim 1, wherein the service provides a game for each location.   The computer system according to claim 1, wherein the service provides a food and beverage service for each location.   The computer system according to claim 11, wherein the eating and drinking service is ordered as a room service request for each location.   The computer system of claim 12, further comprising a component for confirming approval of the room service request for each location.   The computer system of claim 13, wherein the component is configured to evaluate an internet protocol address to determine a room from which the room service request was made.   The computer system of claim 13, wherein the component is configured to issue a call request to confirm the room service request.   The computer system of claim 13, wherein the component is configured to generate an automatic message that is notified by phone to confirm the room service request.   The computer system according to claim 11, wherein the eating and drinking service includes nutrition information about foods available as the service.   The computer system of claim 1, wherein for each location, a food and beverage service is ordered from a restaurant at the location or a partner restaurant at the location.   The computer system according to claim 18, wherein the eating and drinking service is ordered by a computer in the restaurant.   The computer system according to claim 18, wherein the eating and drinking service is ordered by a computer outside the restaurant.   The location specific information includes, for each location, a subset of information about local shopping facilities, information about local weather, information about taxis and other ground transportation services, and information about local telephone numbers. The computer system of claim 1, comprising:   The computer system of claim 21, wherein the subset of information includes information provided by a third party provider.   The computer system of claim 1, wherein the service includes an electronic postcard subsystem configured to allow a user to send an electronic postcard to a recipient for each location.   The computer system of claim 1, wherein the service includes, for each location, a feedback mechanism for communicating directly with an operator of the location.   The computer system according to claim 1, further comprising a management terminal configured to access and edit information specific to the location for each location.   The computer system of claim 1, further comprising, for each location, an interface that allows access to and editing information specific to the location for each location. A computer system accessible by a plurality of hotel users and having a centralized Internet hosting service,
The service includes a reservation system configured to provide check-in to a computerized hotel. A computerized method of providing services to travel and hospitality guests,
The method includes maintaining information about a request made by a user, and
Providing a proposed service to the user based on the information;
A computerized method comprising: A computer system accessible by a plurality of hotel users and having a centralized Internet hosting service,
The service includes a computer system including an electronic postcard subsystem configured to allow a user to send an electronic postcard to a recipient. A computer system accessible by a plurality of hotel users and having a centralized Internet hosting service,
The computer system includes a reservation component that allows a user to access the reservation for viewing or editing the reservation. A computer system accessible by a plurality of hotel users and having a centralized Internet hosting service,
The service includes a computer system that includes an entertainment module that allows a user to access and download digital content.   32. The computer system of claim 31, wherein the digital content includes a podcast.   32. The computer system of claim 31, wherein the digital content includes an audio book that describes characteristics of a region of interest.   32. The computer system of claim 31, wherein the digital content includes map information.   32. The computer system of claim 31, wherein the digital content includes a movie.   32. The computer system of claim 31, wherein the digital content includes music.   32. The computer system of claim 31, wherein the digital content includes satellite radio.   32. The computer system of claim 31, wherein the digital content is downloadable to a personal computer device.

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