CN121764948A

CN121764948A - Method and device for searching and processing government affair service

Info

Publication number: CN121764948A
Application number: CN202610001390.7A
Authority: CN
Inventors: 韩时通
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2020-05-21
Filing date: 2020-05-21
Publication date: 2026-03-31
Also published as: CN111611268A; CN111611268B

Abstract

The invention provides a searching processing method, device, electronic equipment and computer readable storage medium of government service, wherein the method comprises the steps of responding to acquired keywords of the government service, displaying at least one item matched with the keywords, aggregating a plurality of handling areas in each item, responding to triggering operation for target items, sequencing the plurality of handling areas in the target items, and displaying a plurality of buttons in one-to-one correspondence, wherein buttons corresponding to part of handling areas in the sequencing are displayed according to a specific display mode, the specific display mode comprises specific display parameters, the specific display parameters are different from default display parameters of buttons corresponding to other handling areas, and the other handling areas are handling areas except part of handling areas in the sequencing. According to the invention, the user can quickly locate the required item details, and the user experience of the digital government service is improved.

Description

Method and device for searching and processing government affair service

The application relates to a method and a device for searching and processing government affairs service, which are divided into patent applications with the application date of 2020, the application date of 21 months and the Chinese patent application number of 202010437229.7.

Technical Field

The present invention relates to the field of digital government technologies, and in particular, to a method and apparatus for processing a search of a government service, an electronic device, and a computer readable storage medium.

Background

Because each province item is very many, and the involved business departments are also very many, the user cannot know the specific names of the items in the item catalog system, and cannot know which business department is responsible for the items, so that when the user handles the items on line in the government service network, most of the user needs to search for related items (transaction guidance) and recommended items through the government service network, and then go to a transaction page through links in the result, but because the items of each province are put down in different levels, if the items are put down in the market, if the items are put down in the district, if the items are put down in the town, the same item (i.e. items with the same names) can be caused, and a plurality of layouts are occupied, so that the user cannot quickly locate the required items.

Disclosure of Invention

The embodiment of the invention provides a method, a device, electronic equipment and a computer readable storage medium for searching and processing government affair services, which can enable a user to quickly locate required item details and improve the user experience of digital government affair services.

The technical scheme of the embodiment of the invention is realized as follows:

The embodiment of the invention provides a searching and processing method for government affair service, which comprises the following steps:

responding to the acquired keywords of the government service, and displaying at least one item matched with the keywords;

wherein a plurality of transaction areas are aggregated in each of the transactions;

Responding to a triggering operation for a target item, sequencing a plurality of handling areas aggregated in the target item, and displaying a plurality of buttons in one-to-one correspondence;

wherein, the buttons corresponding to the part of handling areas which are ranked at the front in the ranking are displayed according to a specific display mode;

The specific display mode comprises specific display parameters which are different from default display parameters of buttons corresponding to other processing areas, wherein the other processing areas are processing areas except the part of processing areas in the sorting.

The embodiment of the invention provides a searching and processing device for government affair service, which comprises the following components:

the response module is used for responding to the acquired keywords of the government affair service;

the display module is used for displaying at least one item matched with the keyword;

the response module is also used for responding to the triggering operation aiming at the target matters;

the display module is further used for sequencing the transaction areas aiming at the transaction areas aggregated in the target items, and displaying a plurality of buttons in one-to-one correspondence;

The device further comprises a query module for querying a plurality of matters matched with the keywords and associated handling areas from the matters index library, and a merging module for merging matters with the same name in the matters, wherein the merged matters are aggregated with the associated handling areas.

In the scheme, the specific display parameters comprise at least one of a specific size, a specific color and a specific display background, when the specific display parameters comprise the specific size, the specific size is larger than the default size of the buttons corresponding to the other handling areas, when the specific display parameters comprise the specific color, the specific color is different from the default color of the buttons corresponding to the other handling areas, and when the specific display parameters comprise the specific display background, the default display parameters of the buttons corresponding to the other handling areas do not have the specific display background.

The device further comprises an acquisition module for acquiring the user type submitting the keyword, and a screening module for screening the plurality of handling areas according to the user type to obtain handling areas capable of accepting the user type in the plurality of handling areas, wherein the handling areas capable of accepting the user type are used for sorting.

In the scheme, the acquisition module is further used for acquiring the current geographic position of the user, and the ordering module is further used for ordering the plurality of handling areas in ascending order according to the distance between the geographic position and the plurality of handling areas.

In the above scheme, the acquisition module is further configured to acquire historical access data of a plurality of transaction areas corresponding to each item, and the ordering module is further configured to order the access frequencies of the plurality of transaction areas of each item in descending order according to the historical access data.

In the scheme, the acquisition module is further used for acquiring historical access data of a plurality of handling areas corresponding to each item from a blockchain network, and the ordering module is further used for calling an intelligent contract in the blockchain network so that the intelligent contract performs the following operation of ordering the plurality of handling areas of each item in descending order of access frequency according to the historical access data.

The system comprises a response module, a display module and a control module, wherein the response module is also used for responding to the triggering operation of a target button, the display module is also used for displaying first kind of item details of handling the target item in a handling area and a plurality of first kind of item detail buttons in one-to-one correspondence for the handling area related to the target button, and the first kind of item details comprise at least one of handling flow, required materials, handling places and acceptance conditions.

In the scheme, the display module is further used for displaying a second category detail button, the response module is further used for responding to triggering operation of the second category detail button, the display module is further used for displaying second category detail of handling the target items in the handling area, and the second category detail comprises at least one of item types, a receiving range, a handling time limit, online handling flows and offline handling flows.

An embodiment of the present invention provides an electronic device, including:

a memory for storing executable instructions;

and the processor is used for realizing the searching processing method of the government service provided by the embodiment of the invention when executing the executable instructions stored in the memory.

The embodiment of the invention provides a computer readable storage medium which stores executable instructions for realizing the searching processing method of government service provided by the embodiment of the invention when being executed by a processor.

The embodiment of the invention has the following beneficial effects:

Through merging the matters with the same name, a user can quickly locate the target matters to be transacted, and then the user is guided to select the target transacting area in a graphical mode, so that the final matters are quickly found, the time for the user to find the required matters is greatly shortened, and the user experience of the digital government service is improved.

Drawings

FIG. 1 is a schematic diagram of an alternative architecture of a search processing system for government services according to an embodiment of the present invention;

fig. 2 is a schematic structural diagram of an alternative terminal according to an embodiment of the present invention;

FIG. 3 is a schematic flow chart of an alternative method for searching and processing government service according to an embodiment of the present invention;

FIG. 4 is a schematic flow chart of another alternative method for processing a search for government service according to an embodiment of the present invention;

FIG. 5 is a schematic flow chart of another alternative method for searching and processing government service according to an embodiment of the present invention;

FIG. 6 is a diagram of a search results presentation page for government services provided by the related art;

FIG. 7 is a diagram of a search results presentation page for government services according to an embodiment of the present invention;

FIG. 8 is a schematic diagram of a plurality of administrative sections associated with a presentation provided by an embodiment of the present invention;

FIG. 9 is a schematic diagram of a plurality of subordinate administrative divisions to which the present invention provides for showing the administrative divisions;

FIG. 10 is a schematic diagram of presentation details provided by an embodiment of the present invention;

FIG. 11 is a schematic view of a text details page of item details provided by an embodiment of the present invention;

fig. 12 is a schematic view of a text detail page of item details provided by an embodiment of the present invention.

Detailed Description

The present invention will be further described in detail with reference to the accompanying drawings, for the purpose of making the objects, technical solutions and advantages of the present invention more apparent, and the described embodiments should not be construed as limiting the present invention, and all other embodiments obtained by those skilled in the art without making any inventive effort are within the scope of the present invention.

In the following description, reference is made to "some embodiments" which describe a subset of all possible embodiments, but it is to be understood that "some embodiments" can be the same subset or different subsets of all possible embodiments and can be combined with one another without conflict.

Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. The terminology used herein is for the purpose of describing embodiments of the invention only and is not intended to be limiting of the invention.

In the embodiment of the invention, as a great number of provinces and a great number of related business departments are found, when a user transacts matters on line through a government service network, the specific names of the matters in the matters directory system are not known, and the business departments of which the matters are responsible are not known, so that the user can only search through the government service network to search for related matters and recommended matters and then search for a required transacting page through links in the results. In addition, since the item drop hierarchy of each province is different, if some items are dropped into the city, some items are dropped into the district, some items are dropped into the street, if the common retrieving and displaying mode is used, the same item (i.e. the items with the same name) occupies multiple layouts, and the user cannot quickly locate on the required transacted page.

In view of the above problems, embodiments of the present invention provide a method, an apparatus, an electronic device, and a computer readable storage medium for searching and processing a government service, which can enable a user to quickly locate required item details, thereby improving user experience of a digital government service.

The following describes exemplary applications of the search processing device for government service provided by the embodiments of the present invention, where the device provided by the embodiments of the present invention may be implemented as various types of user terminals such as a notebook computer, a tablet computer, a desktop computer, a set-top box, a mobile device (e.g., a mobile phone, a portable music player, a personal digital assistant, a dedicated messaging device, and a portable game device).

Referring to fig. 1, fig. 1 is a schematic diagram of an alternative architecture of a search processing system 100 for government service according to an embodiment of the present invention, in order to enable a user to quickly locate details of a desired item, a terminal 400 is connected to a server 200 through a network 300, where the network 300 may be a wide area network or a local area network, or a combination of the two.

As shown in fig. 1, a user submits keywords of a government service through a client 410 running on a terminal 400, and then the client 410 transmits the keywords submitted by the user to the server 200 through a network 300. After receiving the keyword sent by the client 410, the server 200 searches the keyword-removing item index library according to the received keyword, and returns a plurality of items matched with the keyword obtained by searching to the client 410 through the network 300. After receiving the plurality of matters returned by the server 200, the client 410 merges matters with the same name in the plurality of matters, and displays at least one merged matters, wherein each matter aggregates a plurality of transaction areas. Then, when the client 410 receives a trigger operation for a target item by a user, a plurality of buttons are displayed in one-to-one correspondence for a plurality of transaction areas aggregated in the target item. Finally, when the client 410 receives a trigger operation of the user for the target button, the transaction details of the target transaction in the transaction area are displayed for the transaction area associated with the target button.

In some embodiments, the server 200 may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or a cloud server that provides cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communication, middleware services, domain name services, security services, CDNs, and basic cloud computing services such as big data and artificial intelligence platforms. The terminal 400 may be, but is not limited to, a smart phone, a tablet computer, a notebook computer, a desktop computer, a smart speaker, a smart watch, etc. The terminal 400 and the server 200 may be directly or indirectly connected through wired or wireless communication, which is not limited in the embodiment of the present invention.

Referring to fig. 2, fig. 2 is a schematic structural diagram of a search processing device for government service according to an embodiment of the present invention. Taking the example of the search processing device of government service as the terminal 400, the terminal 400 shown in fig. 2 includes at least one processor 410, a memory 450, at least one network interface 420, and a user interface 430. The various components in terminal 400 are coupled together by a bus system 440. It is understood that the bus system 440 is used to enable connected communication between these components. The bus system 440 includes a power bus, a control bus, and a status signal bus in addition to the data bus. But for clarity of illustration the various buses are labeled in fig. 2 as bus system 440.

The Processor 410 may be an integrated circuit chip having signal processing capabilities such as a general purpose Processor, such as a microprocessor or any conventional Processor, a digital signal Processor (DSP, digital Signal Processor), or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, or the like.

The user interface 430 includes one or more output devices 431, including one or more speakers and/or one or more visual displays, that enable presentation of the media content. The user interface 430 also includes one or more input devices 432, including user interface components that facilitate user input, such as a keyboard, mouse, microphone, touch screen display, camera, other input buttons and controls.

Memory 450 may be removable, non-removable, or a combination thereof. Exemplary hardware devices include solid state memory, hard drives, optical drives, and the like. Memory 450 optionally includes one or more storage devices physically remote from processor 410.

Memory 450 includes volatile memory or nonvolatile memory, and may also include both volatile and nonvolatile memory. The non-volatile Memory may be a Read Only Memory (ROM) and the volatile Memory may be a random access Memory (RAM, random Access Memory). The memory 450 described in embodiments of the present application is intended to comprise any suitable type of memory.

In some embodiments, memory 450 is capable of storing data to support various operations, examples of which include programs, modules and data structures, or subsets or supersets thereof, as exemplified below.

An operating system 451 including system programs, e.g., framework layer, core library layer, driver layer, etc., for handling various basic system services and performing hardware-related tasks, for implementing various basic services and handling hardware-based tasks;

A network communication module 452 for accessing other computing devices via one or more (wired or wireless) network interfaces 420, exemplary network interfaces 420 including bluetooth, wireless compatibility authentication (WiFi), and universal serial bus (USB, universal Serial Bus), among others;

A presentation module 453 for enabling presentation of information (e.g., a user interface for operating peripheral devices and displaying content and information) via one or more output devices 431 (e.g., a display screen, speakers, etc.) associated with the user interface 430;

An input processing module 454 for detecting one or more user inputs or interactions from one of the one or more input devices 432 and translating the detected inputs or interactions.

In some embodiments, the apparatus provided by the embodiments of the present invention may be implemented in software, and fig. 2 shows a search processing apparatus 455 for government service stored in a memory 450, which may be software in the form of a program and a plug-in, and includes software modules including a response module 4551 and a display module 4552, which are logical, and thus may be arbitrarily combined or further split according to the implemented functions. The functions of the respective modules will be described hereinafter.

In other embodiments, the apparatus provided in the embodiments of the present invention may be implemented in hardware, and the search processing apparatus 455 for government service provided in the embodiments of the present invention may be a processor in the form of a hardware decoding processor, which is programmed to perform the search processing method for government service provided in the embodiments of the present invention, for example, the processor in the form of a hardware decoding processor may use one or more Application specific integrated circuits (ASICs, applications SPECIFIC INTEGRATED circuits), DSPs, programmable logic devices (PLDs, programmable Logic Device), complex Programmable logic devices (CPLDs, complex Programmable Logic Device), field Programmable Gate Arrays (FPGAs), field-Programmable GATE ARRAY) or other electronic components.

The following describes an example application when the search processing device for government service provided in connection with the embodiment of the present invention is implemented as a terminal, and the client running in the terminal implements the search processing method for government service provided in the embodiment of the present invention.

The client can be a special client of the government service, a browser which displays the search result of the government service through a webpage, and various network applications (such as a social network APP) running government service inquiry applets, wherein the browser environment running government service search and result display is included.

Referring to fig. 3, fig. 3 is a schematic flow chart of an alternative method for processing searching for government service according to an embodiment of the present invention, and the steps shown in fig. 3 will be described.

In step S101, the client responds to the acquired keywords of the government service.

In some embodiments, after receiving a keyword of a government service input by a user, the client sends the keyword input by the user to the server, the server queries a plurality of matters matched with the keyword and associated handling areas in the event index base according to the keyword, and then the server returns the queried plurality of matters and associated handling areas to the client. Here, the keyword of the government service may be manually input by the user in the graphical interface of the client, or may be input by voice.

For example, taking a client as a special client of government service as an example, an application program for providing government service inquiry can be installed in the user terminal, and the application program comprises an application component for assisting the application program in providing searching function, and the application component and the application program cooperate to provide inquiry service of government service for users. For example, the application component firstly obtains keywords of government service input by a user on a page of the application program, such as 'talent introduction', through an interface with the application program, and then after obtaining the keywords input by the user, the application component carries the keywords in a search request message and sends the search request message to the server. The server executes the search operation according to the keywords carried in the received search request message (i.e. the server searches in the item index library according to the keyword talent introduction to obtain items matched with the talent introduction and associated handling areas), and returns the search result data to the application component through the search request response message.

Taking a client as a browser for example, a user logs in a government service network through the browser, then inputs keywords of government service to be queried in a search box provided by the government service network, for example, the user can input ' house accumulation in the search box provided by the government service network, and then the browser sends a search request carrying the keywords input by the user to a server to acquire a plurality of matters matched with the ' house accumulation ' and associated handling areas.

In step S102, the client displays at least one item matching the keyword, wherein a plurality of transaction areas are aggregated in each item.

In some embodiments, after receiving the plurality of matters matched with the keyword and the associated transaction areas returned by the server, the client may first perform a merging process on matters with the same name in the plurality of matters, and then display the merged matters.

For example, taking a client as a special client of a government service as an example, the application component may receive a search request response message returned by the server, where the search request response message carries a plurality of matters matched with the keyword and associated handling areas. After receiving the plurality of items matching the keyword and the associated transaction area, the application component may merge the items of the same name among the plurality of items and provide the plurality of items after the merge to the application program to display the merged result in a page of the application program.

For example, taking the keyword of government service as "talent introduction", the application component may receive multiple matched search results, such as "talent introduction in Shenzhen advanced technology industry development area talent service center," talent introduction in the name of the family, xinyi area of human resources and social security office, "" talent introduction in the Huizhou city, hengqin area of social affairs office, and the like, returned by the server, and then combine the search results and send the combined result to the application program, so as to display only the "talent introduction" search result in the page of the application program, where the multiple transaction areas are aggregated in the search results.

According to the embodiment of the invention, the items with the same name in the items returned by the server are combined, so that a user can quickly locate the required target item, the time for searching the required item details by the user is shortened, and the user experience of the digital government service is improved.

In step S103, the client operates in response to a trigger for the target item.

In some embodiments, after the graphical interface of the client displays at least one item matching the keyword, the user may perform a click operation with respect to a target item displayed on the graphical interface of the client, and the client responds to the click operation of the user with respect to the target item and performs a subsequent operation.

For example, with the above embodiment, after the "talent introduction" search result is displayed in the page of the application program, the user may perform a click operation with respect to the "talent introduction" search result, and the application program may perform a subsequent operation in response to the click operation with respect to the "talent introduction" search result by the user.

In step S104, the client orders the multiple handling areas for the multiple handling areas aggregated in the target item, and displays a plurality of buttons in one-to-one correspondence, wherein the buttons corresponding to the partial handling areas in the front ordering are displayed according to a specific display mode, the specific display mode comprises specific display parameters, the specific display parameters are different from default display parameters of the buttons corresponding to other handling areas, and the other handling areas are handling areas except for the partial handling areas in the ordering.

In some embodiments, after receiving a trigger operation of a user for a target item, the client displays a plurality of buttons in one-to-one correspondence for a plurality of transaction areas aggregated in the target item.

For example, still taking the above "talent introduction" as an example, after receiving the click operation of the user on "talent introduction", the client side aggregates the "talent introduction" into a plurality of transaction areas (assuming that the aggregated transaction areas of "talent introduction" include Shenzhen city, max city, huizhou city and Zhuhai city), and displays a plurality of buttons in one-to-one correspondence (i.e. displays four buttons corresponding to Shenzhen city, max city, huizhou city and Zhuhai city, respectively).

In some embodiments, ordering the aggregated plurality of transacted areas in the target item may be accomplished by obtaining a current geographic location of the user and ordering the plurality of transacted areas in an ascending order based on a distance between the current geographic location of the user and the aggregated plurality of transacted areas in the target item.

For example, taking the above "talent introduction" as an example, firstly, a location-based service (Location Based Services, LBS) obtains the current geographical location of the user, and supposedly obtains that the user is currently located in the southern mountain area, then calculates the distances between the southern mountain area and Shenzhen, mao, huizhou and Zhuhai, and sorts Shenzhen, mao, huizhou and Zhuhai according to the distances from near to far. For Shenzhen nearest to the south mountain area, the button corresponding to Shenzhen is displayed according to a specific display mode. For example, the size of the button corresponding to Shenzhen may be increased, or the button corresponding to Shenzhen may be filled with a specific color, or the background of the button corresponding to Shenzhen may be highlighted.

In other embodiments, ordering the aggregated plurality of transaction areas in the target transaction may also be accomplished by obtaining historical access data for the plurality of transaction areas corresponding to each transaction, and ordering the plurality of transaction areas corresponding to each transaction in descending order of access frequency based on the historical access data.

For example, taking the above "talent introduction" as an example, the historical access data of the user for the multiple handling areas corresponding to the service "talent introduction" may be first obtained, and if the number of times of access to talent introduction of Shenzhen city is 30 times, the number of times of access to talent introduction of Zhuhai city is 20 times, the number of times of access to talent introduction of Huizhou city is 5 times, and the number of times of access to talent introduction of Max city is 0 times, the handling areas aggregated by "talent introduction" are ordered into Shenzhen city, zhuhai city, huizhou city and Max city. Wherein, the button corresponding to Shenzhen city is displayed according to a specific display mode.

In some embodiments, the specific display parameters may include a specific size, a specific color, a specific display context, etc., when the specific display parameters include a specific size that is greater than a default size of buttons corresponding to other business areas, when the specific display parameters include a specific color that is different from a default color of buttons corresponding to other business areas, when the specific display parameters include a specific display context, the default display parameters of buttons corresponding to other business areas do not have the specific display context.

For example, taking the foregoing "talent introduction" as an example, the historical access data of the user may also be obtained first, and assuming that the user accesses the event related to Shenzhen city 20 times, zhuhai city 10 times, huizhou city 2 times, and Mao city 0 times in the past certain period (for example, going to one month or half year), which means that the user is concerned about the event related to Shenzhen city and Zhuhai city, and may want to go to Shenzhen city or Zhuhai city, when the user queries the political service of "talent introduction", the aggregated handling area is arranged as Shenzhen city, zhuhai city, huizhou city, and Mao city, and the buttons corresponding to Shenzhen city and Zhuhai city are displayed according to a specific display manner. For example, the Shenzhen corresponding button is increased by 1.5 times compared with the Huizhou corresponding button, the Zhen corresponding button is increased by 1.2 times compared with the Huizhou corresponding button, or the Shenzhen corresponding button is set to dark red, the Zhenzhen corresponding button is set to pink, the buttons corresponding to other areas are set to white, or the backgrounds of Shenzhen and Zhenzhen corresponding buttons are set to highlight, and the backgrounds of the other areas corresponding buttons are not highlighted.

It should be noted that the specific size, the specific color and the specific display background may be set separately or may be set simultaneously, which is not limited by the embodiment of the present invention.

In some embodiments, the method for processing the search of the government service provided by the embodiment of the invention can be further implemented by combining with a blockchain technology.

Blockchain refers to the storage structure of encrypted, chained transactions formed by blocks. The system is a shared database, and the data or information stored in the shared database has the characteristics of incapability of forging, traceability and collective maintenance.

An exemplary application of the blockchain network is described below taking as an example the server uploading historical access data of a user to the blockchain network for saving.

Firstly, when the server sends the historical access data of the user to the blockchain network, a corresponding transaction is generated, wherein the transaction comprises an intelligent contract required to be called for the historical access data of the user and parameters transferred to the intelligent contract, the transaction further comprises a digital certificate of the server and a signed digital signature, and the transaction is broadcasted to a consensus node in the blockchain network.

And then, when receiving the transaction, the consensus node in the blockchain network verifies the digital certificate and the digital signature carried by the transaction, and after the verification is successful, the identity of the business body carried in the transaction is confirmed whether the business body has transaction permission, and any one verification judgment of the digital signature and the permission verification can cause the transaction failure. After verification is successful, the consensus node's own digital signature (e.g., encrypted with the node's private key's digest of the transaction) is signed and broadcast in the blockchain network is continued.

Then, after receiving the transaction successfully verified, the consensus node in the blockchain network fills the transaction into a new block and broadcasts the new block. When a new block is broadcast by a consensus node in the blockchain network, the new block is verified, for example, whether a digital signature of a transaction in the new block is valid or not is verified, if the verification is successful, the new block is added to the tail part of a blockchain stored by the new block, a state database is updated according to the result of the transaction, and the transaction in the new block is executed, namely, for the submitted transaction storing historical access data of a user, a key value pair comprising the historical access data of the user is added in the state database.

An exemplary application of the blockchain network is described below using the client as an example of querying the blockchain network for historical access data of the user.

In some embodiments, the authority of the client is verified first, when the client has the authority to initiate querying of the historical access data of the user, a transaction for querying the historical access data of the user can be generated by the client and submitted to the blockchain network, the transaction is executed from the consensus node to query the corresponding historical access data of the user from the state database, then the intelligent contract executing the ordering function is called to order the multiple transacted areas of each item in descending order of access frequency according to the historical access data, and the ordering result is returned to the client.

In some embodiments, the method for processing the search of the government service provided by the embodiment of the invention can be further realized by combining an artificial intelligence cloud service technology.

The artificial intelligence cloud service (AIaaS, AI as a Service) is a service mode of an artificial intelligence platform currently mainstream, specifically, the AIaaS platform can split several common AI services and provide independent or packaged services at the cloud. The service mode is similar to that of an AI theme mall, all developers can access one or more artificial intelligence services provided by the use platform through an API interface, and partial advanced developers can deploy and operate and maintain cloud artificial intelligence services special for themselves by using an AI framework and AI infrastructure provided by the platform.

For example, the historical access data of the user may be stored in the artificial intelligence cloud service, so that the client may send a query request to the artificial intelligence cloud service, after receiving the query request sent by the client, the artificial intelligence cloud service obtains the historical access data of the corresponding user, and performs descending order sorting of access frequencies on a plurality of handling areas of each item according to the historical access data, and finally returns the sorting result to the client.

In some embodiments, before sorting the multiple processing regions aggregated in the target item, the steps of obtaining the user type of the submitted keyword, and screening the multiple processing regions according to the user type to obtain processing regions capable of accepting the user type in the multiple processing regions, wherein the processing regions capable of accepting the user type are used for sorting.

For example, taking the above "talent introduction" as an example, the user type of the user querying the government service "talent introduction" may be obtained first, and it is assumed that the user's learning is a family, while the requirements for the learning are "major and above" for talents introduction in Shenzhen city, and the requirements for the learning are "major and above" for other areas, and it is determined that the handling area capable of accepting the user type is only the pearl sea city, the Huizhou city and the flourishing city, and then only the three cities need to be ordered subsequently.

According to the embodiment of the invention, the user is guided to select the target handling area in a graphical mode, so that the traditional display mode of the horizontal or vertical rows of the pure characters is overturned, the appearance is attractive, and the user experience is improved.

In some embodiments, referring to fig. 4, fig. 4 is another optional flowchart of a method for processing a search for a government service according to an embodiment of the present invention, and step S104 shown in fig. 3 may further include step S105 and step S106.

In step S105, the client responds to the trigger operation for the target button.

Here, after the above step S104 is received and the plurality of buttons corresponding to the plurality of transaction areas of the target item aggregation one by one are displayed in the graphical interface of the client, the user may click on the target button to acquire the final item details.

For example, taking the above "talent introduction" as an example, when the user wants to view the details of the matters introduced by talents in Shenzhen city, the user may click on a button corresponding to Shenzhen city, and when receiving the click operation of the user on the button corresponding to Shenzhen city, the client executes the subsequent jump operation to display the details of the matters introduced by talents in Shenzhen city.

In step S106, the client displays first category item details of the target item and a plurality of first category item detail buttons in one-to-one correspondence in the handling area for the handling area associated with the target button, wherein the first category item details include at least one of handling flow, required material, handling place, and acceptance condition.

In some embodiments, after receiving a click operation of a user on a target button, the client displays, for a handling area associated with the target button, first category item details of handling the target item in the handling area, and a plurality of first category item detail buttons in one-to-one correspondence.

For example, taking the above "talent introduction" as an example, assuming that the user clicks the button corresponding to Shenzhen city, and the hierarchy under which the item "talent introduction" is placed is also the first-class of the city, the client responds to the clicking operation of the user on the button corresponding to Shenzhen city, and displays four major parts of handling procedures, required materials, handling places and acceptance conditions included in details of the item of handling "talent introduction" in Shenzhen city respectively in 4 buttons. Wherein each button displays more specific content of the respective portion. For example, specific handling steps may be displayed for buttons corresponding to the handling flow portion, specific material types, such as a house book, a graduation certificate, an identification card, etc., may be displayed for buttons corresponding to the required material portion, specific handling places, handling times, contact phones, etc., may be displayed for buttons corresponding to the handling place portion, and specific condition contents to be satisfied by "talent introduction" in Shenzhen city may be displayed for buttons corresponding to the acceptance condition portion.

According to the embodiment of the invention, only the key information most concerned by the user in the item details is displayed in a graphical mode, so that some non-key information is omitted, the user can focus on important information, and the user experience is improved.

In some embodiments, referring to fig. 5, fig. 5 is a schematic flowchart of another alternative method for processing searching for government service according to an embodiment of the present invention, and step S107 and step S108 may be further included after step S106 shown in fig. 4.

In step S107, the client responds to the trigger operation for the second category detail button.

In some embodiments, a second category detail button may be further displayed in the graphical interface of the client, and may be clicked when the user wants to view more category details, and the client displays the specific content of the second category details in the page in response to the clicking operation of the user on the second category detail button.

In step S108, the client displays second category details of the target transaction in the transaction area, wherein the second category details comprise at least one of transaction type, acceptance range, transaction time limit, online transaction flow, and offline transaction flow.

In some embodiments, the client displays the second category details of the transaction target item in the transaction area after receiving a click operation of the user on the second category details button.

For example, taking the above "talent introduction" as an example, when the user wants to know more details of the service of handling "talent introduction" in Shenzhen, the user may click on the button of "more details" displayed on the client, and after receiving the click operation of the user on the button of "more details", the client displays other information, such as the acceptance range of talent introduction in Shenzhen, the online handling procedure, and the offline handling procedure.

According to the searching processing method for the government affair service, provided by the embodiment of the invention, the user can quickly locate the required target item by combining the items with the same name in the items, and then the user is guided to select the target handling area in a graphical mode, so that the final item details are quickly obtained, the time for searching the item details by the user is greatly shortened, and the user experience is improved.

Continuing with the description below of an exemplary configuration of the search processing device 455 for government services provided by embodiments of the present invention implemented as software modules, in some embodiments, as shown in fig. 2, the software modules stored in the search processing device 455 for government services of the memory 450 may include a response module 4551 and a display module 4552.

The system comprises a response module 4551 for responding to acquired keywords of government service, a display module 4552 for displaying at least one item matched with the keywords, wherein a plurality of handling areas are aggregated in each item, the response module 4551 is also used for responding to triggering operation for target items, the display module 4552 is also used for sequencing the plurality of handling areas in the target items according to the plurality of handling areas aggregated in the target items and displaying a plurality of buttons corresponding to the handling areas one by one, wherein the buttons corresponding to partial handling areas in the sequencing are displayed according to a specific display mode, the specific display mode comprises specific display parameters, the specific display parameters are different from default display parameters of the buttons corresponding to other handling areas, and the other handling areas are the handling areas except the partial handling areas in the sequencing.

In some embodiments, the search processing device 455 for a government service further includes a query module 4553 for querying a plurality of items matching the keyword and associated handling areas from the item index library, and the search processing device for a government service further includes a merging module 4554 for merging items with the same name from the plurality of items, wherein the merged items are aggregated with the associated handling areas.

In some embodiments, the specific display parameter comprises at least one of a specific size, a specific color, and a specific display background, wherein when the specific display parameter comprises the specific size, the specific size is larger than a default size of buttons corresponding to other transacted areas, when the specific display parameter comprises the specific color, the specific color is different from the default color of the buttons corresponding to other transacted areas, and when the specific display parameter comprises the specific display background, the default display parameter of the buttons corresponding to other transacted areas does not have the specific display background.

In some embodiments, the search processing device 455 for government service further includes an obtaining module 4556 for obtaining a user type submitting the keyword, and the search processing device 455 for government service further includes a filtering module 4557 for filtering the multiple processing areas according to the user type to obtain a processing area capable of accepting the user type from the multiple processing areas, where the processing area capable of accepting the user type is used for sorting.

In some embodiments, the obtaining module 4556 is further configured to obtain a current geographic location of the user, and the ordering module 4555 is further configured to order the plurality of processing regions in ascending order according to a distance between the geographic location and the plurality of processing regions.

In some embodiments, the acquiring module 4556 is further configured to acquire historical access data of a plurality of transaction areas corresponding to each item, and the ordering module 4555 is further configured to order the plurality of transaction areas of each item in descending order of access frequency according to the historical access data.

In some embodiments, the acquisition module 4556 is further configured to acquire historical access data of a plurality of transaction areas corresponding to each item from the blockchain network, and the ordering module 4555 is further configured to invoke the smart contract in the blockchain network to cause the smart contract to order the plurality of transaction areas of each item in descending order of access frequency according to the historical access data.

In some embodiments, the response module 4551 is further configured to respond to a trigger operation for the target button, the display module 4552 is further configured to display, for a handling area associated with the target button, first category item details of handling the target item in the handling area, and a plurality of first category item detail buttons in one-to-one correspondence, wherein the first category item details include at least one of handling flow, required material, handling location, and acceptance condition.

In some embodiments, the display module 4552 is further configured to display a second category details button, the response module 4551 is further configured to respond to a trigger operation for the second category details button, the display module 4552 is further configured to display second category details of the target category in the transaction area, wherein the second category details include at least one of category, acceptance range, transaction time limit, online transaction process, and offline transaction process.

It should be noted that, the description of the apparatus according to the embodiment of the present invention is similar to the description of the embodiment of the method described above, and has similar beneficial effects as the embodiment of the method, so that a detailed description is omitted. The technical details of the searching processing device for government service provided by the embodiment of the invention can be understood according to the description of any one of the figures 3-5.

In the following, an exemplary application of the embodiment of the present invention in a practical application scenario will be described.

Because of the great number of items in each province and the great number of business departments involved, the user cannot know the specific names of the items in the item catalog system and does not know which business department the items are responsible for, so that when the user performs online transaction on the government service network, the user mostly needs to search for related items (transaction guidance) and recommended items through the government service network and then go to a transaction page through links in the result, but because the items in each province are put down in the market, are put down in the city, are put down in the district, even are put down in the street, if the common searching and displaying mode is used, the same item (the same name) occupies a plurality of layouts, and the user cannot quickly locate the required items.

For example, referring to fig. 6, fig. 6 is a schematic diagram of a search result presentation page of a government service provided by the related art. As shown in fig. 6, after the user inputs "talent introduction" in the search box (61), talent introduction items (62) responsible for each of different prefecture and county regions are displayed in the page, and at this time, the user needs to constantly turn pages to find the talent introduction items of the prefecture and county region to which the user belongs, which is definitely not friendly to the user experience.

Aiming at the problems, the embodiment of the invention provides a searching and processing method for government affair service, which is characterized in that through merging matters with the same name, sequencing administrative regions (namely, office points) to which the matters belong according to historical access data of a user, and using a vivid graphic display mode, the user can quickly position the details of the matters or transacted pages required by the user, and the user experience is improved.

For example, referring to fig. 7, fig. 7 is a schematic diagram of a search result presentation page of a government service according to an embodiment of the present invention. As shown in fig. 7, a user logs in to a government service network through a browser installed on a terminal, then inputs "talent introduction" into a search box (71) provided by the government service network, then the browser sends a search request message carrying "talent introduction" to a server so that the server searches for matters matched with "talent introduction" and administrative regions associated with matters from an item index library, finally, after receiving a plurality of matters returned by the server, the browser performs merging processing on matters with the same name so as to display only one search result of "talent introduction" (72) obtained after the merging processing in a page, and simultaneously displays the number of handling places aggregated by the search result, so that the "talent introduction" appears in the first page, and is convenient for the user to locate.

After the user clicks the search result "talent introduction" (72) in fig. 7, the graphical interface of the client jumps to the page shown in fig. 8, which shows an administrative area that can be handled by the "talent introduction" item, and if the administrative areas that the user frequently accesses in the past period are guangzhou, shenzhen, berg and dongguan, the buttons corresponding to guangzhou, shenzhen, berg and dongguan show different colors and have different sizes, so that the user can more conveniently locate the administrative areas where he needs to handle the item.

Assuming the user clicks the button corresponding to Guangzhou in FIG. 8, the graphical interface of the client will jump to the page shown in FIG. 9. As shown in fig. 9, it shows a plurality of administrative divisions subordinate to guangzhou, including a day reach of river, a more-beautiful area, a southern sand area, a white cloud area, and the like, each of which corresponds to a button. After the user clicks the button corresponding to the skip zone (the level of talent introduction item is zone, so that item details are directly displayed after the zone is selected, and street information can not be continuously displayed), the graphical interface of the client side jumps to the page shown in fig. 10, and the item details of talent introduction are displayed in the skip zone.

Of the item details, the user is most concerned about 4 items, which may be the transaction flow, the required material, the transaction place, and the acceptance condition, and thus, these 4 items may be presented first in fig. 10, and when the user thinks of viewing other information, more detailed buttons may be clicked, at which time the graphical interface of the client jumps to the text detail page shown in fig. 11 and 12.

By way of example, as shown in fig. 11 and 12, a user may view more specific item details on a text details page, including a check-out time limit (111), an acceptance range (112), an online transaction flow (121), an offline transaction flow (122), and so forth.

The process of ordering a plurality of administrative sections associated with an item is described in detail below.

In some embodiments, the server may collect historical access data for the user, and rank the plurality of administrative sections based on the historical access data, as follows.

1) Administrative regions frequently visited by users are collected, and when the users visit a government service network, a unique visitUid is generated at a client by using guid and recorded in a cookie. When the user is looking at the details of the event, visitUid, the administrative division region where the event is located is passed to the background, which stores the visitUid and region information to the access record table user_visual, the fields of the user_visual table including id (which may be self-added or generated using guid), uid (user true flag, available), visitUid (guest flag), VISITTIME (access time, background generation) and region (administrative division accessed).

2) If the user logs in the government service network, the true user identity uid is obtained, which is assumed to be 123456789, meanwhile visitUid of the user in the cookie is abcdefg, when the user views the item details, a record is written into a user_visual table, the uid and visitUid are associated, and the update user_visual set uid=123456789 where visitUid =abcdefg.

For quick search, the item and the administrative division that can be handled for the item may be associated in advance, assuming a xzqh field:

{

the item name is string,

Administrative division [ {

Administrative division code string

Administrative division name, string

children:[{

Administrative division code string

Administrative division name, string

Item code string,// leaf node, have value (exist only)

Transaction on-line handling address string// leaf node, value only (only exists)

}]

}

The above structure is stored in several fields such as the item name whose key field is id and the administrative division xzqh associated with the item in the search engine.

The search result display processing procedure is specifically described below.

1) The user accesses the government service network, and assuming that visitUid of the user is 12345678 obtained from the cookie, the background can asynchronously obtain administrative division frequently accessed by the user from the user_visual, and order the administrative division from high to low ,select region,count(region) cnt from user_visit where visitUid= 12345678 group by region order by cnt desc.

2) When the user retrieves the result, the list returned by the background service includes the item name field and the administrative division xzqh field (i.e. the item name matching the search request and the administrative divisions associated with the item names are returned), and the background also returns the sorting result of the user accessing the administrative division, which is assumed to be favor field (i.e. the sorting result obtained in step 1 above).

3) When the user clicks on a certain item in the search results, the administrative division results that the item can handle are presented according to the administrative division field xzqh, and at the same time, a circular button can be enlarged and color-processed according to the favor field for the administrative division that the user most commonly accesses (see fig. 8). If the user selects to view the details of a certain item, the access data is recorded and used as the basis for ordering the subsequent administrative division.

Embodiments of the present invention provide a computer readable storage medium storing executable instructions that, when executed by a processor, cause the processor to perform a method provided by embodiments of the present invention, for example, a method for searching for government service as shown in fig. 3-5.

In some embodiments, the storage medium may be FRAM, ROM, PROM, EPROM, EEPROM, flash memory, magnetic surface memory, optical disk, or CD-ROM, or various devices including one or any combination of the above.

In some embodiments, the executable instructions may be in the form of programs, software modules, scripts, or code, written in any form of programming language (including compiled or interpreted languages, or declarative or procedural languages), and they may be deployed in any form, including as stand-alone programs or as modules, components, subroutines, or other units suitable for use in a computing environment.

As an example, the executable instructions may, but need not, correspond to files in a file system, may be stored as part of a file that holds other programs or data, such as in one or more scripts in a hypertext markup language (HTML, hyper Text Markup Language) document, in a single file dedicated to the program in question, or in multiple coordinated files (e.g., files that store one or more modules, sub-programs, or portions of code).

As an example, executable instructions may be deployed to be executed on one computing device or on multiple computing devices located at one site or distributed across multiple sites and interconnected by a communication network.

In summary, the embodiment of the invention has the following beneficial effects:

By combining the items with the same name in the items, the user can quickly locate the required target item, and then graphically guide the user to select the target handling area, so that the final item details are quickly found, and the time for the user to find the required item details is greatly shortened. Furthermore, the graphical interface increases user friendliness, omits some non-critical information, enables a user to focus on important information, and improves user experience.

The foregoing is merely exemplary embodiments of the present invention and is not intended to limit the scope of the present invention. Any modification, equivalent replacement, improvement, etc. made within the spirit and scope of the present invention are included in the protection scope of the present invention.

Claims

1. A method for searching and processing government service, the method comprising:

Responding to the triggering operation aiming at the target items, and displaying a plurality of buttons corresponding to a plurality of target handling areas one by one;

the target transaction area is a transaction area capable of accepting a user type submitting the keyword among a plurality of transaction areas aggregated by the target items.

2. The method of claim 1, wherein displaying a plurality of buttons in one-to-one correspondence with a plurality of target transaction areas comprises:

sorting the plurality of target handling areas, and displaying a plurality of buttons corresponding to the sorted plurality of target handling areas one by one;

Wherein, the buttons corresponding to the partial target handling areas which are ranked at the front in the ranking are displayed according to a specific display mode;

the specific display mode comprises specific display parameters, wherein the specific display parameters are different from default display parameters of buttons corresponding to other target handling areas, and the other target handling areas are target handling areas except the partial target handling areas in the sorting.

3. The method of claim 2, wherein the step of determining the position of the substrate comprises,

The specific display parameters comprise at least one of specific size, specific color and specific display background;

When the specific display parameter includes the specific size, the specific size is larger than a default size of a button corresponding to the other target handling area;

when the specific display parameter comprises the specific color, the specific color is different from the default color of the button corresponding to the other target handling area;

and when the specific display parameters comprise the specific display background, default display parameters of buttons corresponding to the other target handling areas do not have the specific display background.

4. The method of claim 2, wherein the ordering the plurality of target transaction areas comprises:

Acquiring the current geographic position of a user;

And sorting the plurality of target handling areas in ascending order according to the distance between the geographic position and the plurality of target handling areas.

5. The method of claim 2, wherein the ordering the plurality of target transaction areas comprises:

Acquiring historical access data of a plurality of target handling areas corresponding to each item;

And according to the historical access data, the access frequency of the target handling areas of each item is ordered in a descending order.

6. The method of claim 5, wherein the obtaining historical access data for the plurality of target transaction areas corresponding to each of the transactions comprises:

Acquiring historical access data of a plurality of target handling areas corresponding to each item from a blockchain network;

the step of ordering the access frequency of the plurality of target transaction areas for each item in descending order according to the history access data includes:

invoking a smart contract in the blockchain network to cause the smart contract to:

7. The method of claim 1, wherein prior to the displaying the at least one item that matches the keyword, the method further comprises:

querying a plurality of matters matched with the keywords in an event index library and associated transacted areas;

And combining the matters with the same name in the plurality of matters, wherein the combined matters are aggregated with a plurality of associated handling areas.

8. The method according to claim 1, wherein the method further comprises:

In response to a trigger operation for a target button, displaying first category item details of handling the target item in a target handling area associated with the target button and a plurality of first category item detail buttons in one-to-one correspondence;

Wherein the first category of item details includes at least one of a transaction flow, a desired material, a transaction location, and an acceptance condition.

9. The method of claim 8, wherein displaying the first category details of the target transaction at the target transaction area and a one-to-one correspondence of the plurality of first category details buttons comprises:

And displaying a plurality of first category item details of the target item and a plurality of first category item detail buttons corresponding to the plurality of first category item details one by one in the target handling area in a mode of surrounding the target item.

10. The method of claim 8, wherein the method further comprises:

displaying a second category detail button;

Displaying second category details of the target item in the target handling area in response to a trigger operation of the second category details button;

Wherein the second category of item details includes at least one of item type, acceptance range, check time limit, online transaction flow, and offline transaction flow.

11. The method of any one of claims 1 to 10, wherein displaying a plurality of buttons in one-to-one correspondence with a plurality of target transaction areas comprises:

a plurality of buttons corresponding to the plurality of target handling areas one by one are displayed so as to surround the target items.

12. The method according to any one of claims 1 to 10, further comprising:

In response to a trigger operation for a target button, a plurality of buttons corresponding to a plurality of business areas to which the target business area belongs are displayed in a manner surrounding the target business area associated with the target button.

13. A search processing apparatus for government service, the apparatus comprising:

the display module is used for responding to the acquired keywords of the government affair service and displaying at least one item matched with the keywords;

the display module is also used for responding to the triggering operation aiming at the target items and displaying a plurality of buttons corresponding to the target handling areas one by one;

14. An electronic device, comprising:

a memory for storing executable instructions;

A processor for implementing the search processing method for government service according to any one of claims 1 to 12 when executing the executable instructions stored in the memory.

15. A computer readable storage medium storing executable instructions for causing a processor to perform the method of search processing of government service according to any one of claims 1 to 12.