Who is on the hook when the agent gets it wrong?
You are. The QPPV who signs the safety system is in the deposition. The operator who ran the patient-access path is the one the federal recovery lands on, and that recovery hit a record 6.8 billion dollars in 2025. When the investigation comes, your defense is the record. And if your own system is the only thing vouching for that record, you are the suspect vouching for yourself.
This is not a new problem. A company cannot sign off on its own audit; that is why a SOC 2 report only counts when the auditor has no stake in it. Browsers stopped taking a certificate authority at its word and made the evidence public for anyone to check. The lesson is the same everywhere it matters: the party doing the work cannot be the only party proving it was done right. The proof has to come from somewhere you do not control, and your inspector has to be able to check it without trusting anyone, including us.