WO2017032290A1 - Method and device for providing service access - Google Patents

Abstract

The present disclosure relates to a method and device for providing a service access. The disclosed method for providing a service access comprises: monitoring input information in a user interface; according to the input information, performing searching in feature parameters associated with service accesses to obtain a matched service access; and according to a matching result, providing at least one matched service access in the user interface. The present invention enables a user to conveniently access a desired service, thereby greatly improving the user experience.

Description

Method and apparatus for providing service portal Technical field

The present invention relates to electronic communication devices and, more particularly, to providing a service portal at an electronic communication device.

Background technique

A good user experience has become the common pursuit of major Internet application manufacturers. How to enable users to use more streamlined steps to implement merchant services that have to go through complicated steps in the past has become an important issue to be solved in the service push method. . In reality, users often face the problem of using a variety of different applications and tools to query the way merchants provide services.

In order to remotely accept the service content of the target merchant, there are mainly the following methods: (1) Dial the target merchant's phone and follow the voice prompts to find the service menu item you want (such as China Mobile, Telecom and other communication service providers). And major banks). (2) Through the search tool, obtain the target merchant's phone number, and the phone contact directly informs the target merchant of the service (such as restaurant reservation phone, etc.). (3) Download the third-party application software and log in, and find the content related to the target merchant in the information provided by the third-party software.

However, these methods all have shortcomings such as low operational efficiency, which are manifested in the following aspects:

(1) The first method takes a long time, and because the service content is unclear, it is difficult to find the corresponding service item, and the service flexibility and effectiveness are relatively low. And the operation is cumbersome, and the input is used for subsequent selection while listening, and the user experience is poor. The result may also need to be labor-intensive, time-consuming and labor-intensive, and the problem is difficult to solve.

(2) In the era of big data, it is much more difficult to locate the desired data in the complicated data flow of the Internet. Searching for a target merchant contact with a search tool is inherently time consuming and cumbersome. And the telephone contact can only be a single-threaded mode. When one person is in service, other people can't get through the phone to receive the service, so this method is not only difficult to find, but also inefficient.

(3) The shortcoming of the third method is that, firstly, the corresponding third-party application software needs to be downloaded, such as a popular APP, and the third-party application is changing with each passing day. Due to the limitation of local storage space and traffic charging, the user cannot download at any time. All the required applications. Secondly, in order to obtain the corresponding service, on the basis of downloading the third-party application, the application needs to be opened, and the target service is searched again in the opened application, so that the operation steps are increased. Plus, the user's time cost also rises, and the user experience decreases. Thirdly, the service content that the third-party application software may provide is not comprehensive or the coverage area of the provided service is not comprehensive, which causes inconvenience to the user.

Summary of the invention

The inventor has found that in the prior art, when a user wants to obtain a certain service, it usually needs to use other means to search for business information or obtain information such as a service source. However, the essence of the user searching for the merchant information or the service source information is to obtain the corresponding service, and the prior art cannot directly provide the service portal for accessing the related service according to the input of the user. One of the objects of the present invention is to improve such situations.

According to an aspect of the present invention, a method of providing a service portal is provided for use in an electronic communication device. The method includes: monitoring input information in a user interface; performing a lookup in a feature parameter associated with the service portal according to the input information, obtaining a matched service entry; and providing at least one matching in the user interface according to the matching result Service entrance.

According to another aspect of the present invention, an apparatus for providing a service portal is provided for use in an electronic communication device. The device for providing a service portal includes: monitoring means for monitoring input information at the user interface; and matching means for performing a search in the feature parameters associated with the service portal according to the input information to obtain a matching service portal And a service portal providing means for providing at least one matching service portal in the user interface according to the matching result.

According to still another aspect of the present invention, a computer program product embodied as a computer readable storage medium is provided. The computer program product comprises computer code configured to perform the method according to the first aspect of the present aspect.

Various embodiments of the present invention are for intelligently matching an associated service portal according to input information of a user on a user interface, and providing an associated service portal to the user at the user interface, so that the user can conveniently access the desired service, greatly Improved user experience.

These and other advantages and features of the present invention, as well as the organization and manner of operation thereof, will become apparent from the Detailed Description of the <RTIgt; Have a similar number.

DRAWINGS

Figure 1 shows an overview of a system in which embodiments of the invention may be implemented;

2 is a flow chart of a method of providing a service portal in accordance with various embodiments of the present invention;

3a-3e are flow diagrams of a method of providing a service portal in accordance with various embodiments of the present invention;

4 illustrates an example form of a service portal and a merchant associated therewith maintained in accordance with an embodiment of the present invention;

FIG. 5 illustrates an example form of a service portal and a service associated therewith maintained in accordance with an embodiment of the present invention;

6 is a user interface showing a method of providing a service portal in accordance with one embodiment of the present invention;

7, FIG. 8, FIG. 9, and FIG. 10 are diagrams showing a user interface for implementing a courier service according to an embodiment of the present invention;

11 shows a block diagram of an apparatus for providing a service portal in accordance with various embodiments of the present invention.

detailed description

The present disclosure will be described more fully hereinafter with reference to the accompanying drawings in which FIG. However, these embodiments can be implemented in many different forms and should not be construed as being limited to the embodiments described herein. Rather, the examples are provided so that this disclosure will be thorough and complete, and the scope of the disclosure will be apparent to those skilled in the art.

The flowchart and block diagrams in the Figures illustrate the architecture, functionality and operation of possible implementations of apparatus, methods and computer program products in accordance with various embodiments of the invention. In this regard, each block in the flowchart or block diagram can represent a module, a program segment, or a portion of code that includes one or more components for implementing predetermined logical functions. Executable instructions. It should also be noted that in some alternative implementations, the functions noted in the blocks may also occur in a different order than that illustrated in the drawings. For example, two successively represented blocks may in fact be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending upon the functionality involved. It is also noted that each block of the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts, can be implemented by a dedicated hardware-based system that performs the specified function or operation. Or it can be implemented by a combination of dedicated hardware and computer instructions.

Reference is first made to Fig. 1, which shows an overview of an exemplary system 10 in which embodiments of the present invention may be implemented. System 10 can include any combination of wired or wireless networks including, but not limited to, a mobile telephone network, a wireless local area network (LAN), a Bluetooth personal area network, an Ethernet LAN, a Token Ring LAN, a wide area network, the Internet, and the like.

For example, the system 10 shown in FIG. 1 includes a mobile telephone network 11 and an Internet 28. Connections to the Internet 28 may include, but are not limited to, remote wireless connections, short-range wireless connections, and various wired connections, including wired connections. However, it is not limited to telephone lines, cable lines, power lines, TV broadcasts, and the like.

Exemplary mobile communication devices of system 10 may include, but are not limited to, a combined PDA and mobile computer 14, mobile telephone 12, PDA 16, integrated messaging device (IMD) 18 and tablet (not shown), and the like. The mobile communication device can transmit and receive calls, messages and data streams over the wireless connection 25 to the base station 24, and communicate with the service provider via the wireless connection 25 to the base station 24. Base station 24 can be coupled to a network server 26 that allows communication between mobile telephone network 11 and the Internet 28. System 10 also includes servers 20(s) of various service providers that are connected (not shown) to the Internet 28 via a wired or wireless link, such as mobile phone service providers, express delivery. Service providers, food service providers, weather forecast service providers, accommodation service providers, etc. System 10 can include additional communication devices and different types of communication devices.

Mobile communication devices can communicate using a variety of transmission techniques including, but not limited to, Code Division Multiple Access (CDMA), Global System for Mobile Communications (GSM), Universal Mobile Telecommunications System (UMTS), Time Division Multiple Access (TDMA), Frequency Division. Multiple Access (FDMA), Transmission Control Protocol/Internet Protocol (TCP/IP), Short Message Service (SMS), Multimedia Messaging Service (MMS), Email, Instant Messaging Service (IMS), Bluetooth, IEEE 802.11, etc. . Communication devices involved in implementing various embodiments of the present invention may communicate using a variety of media including, but not limited to, radio, infrared, laser, cable connections, and the like. Also connected to the Internet 28 are various non-mobile communication devices (not shown), such as desktops.

FIG. 2 schematically illustrates a flow diagram of a method 200 of providing a service portal in accordance with various embodiments of the present invention. The flow begins in step S200.

Step S210: Monitor input information on the user interface.

Step S220: Perform a search in the feature parameters associated with the service entry according to the input information to obtain a matching service entry.

Step S230: Provide at least one matching service entry in the user interface according to the matching result. Users can access specific services through the service portal.

According to some embodiments, the term "service portal" may include a content field whose data may include a web address, phone, text or picture information, web form, application, etc. linked to a service page. The service portal may further include an action field for identifying an action (eg, executing an instruction) performed according to data of the content field when the service entry is selected, such as opening an html page indicated by the service entry content field Dialing the phone indicated by the service entry content field, displaying the text or picture information indicated by the service entry content field, running the application indicated by the service entry content field, and the like.

So far, the method 200 ends at step S240.

The implementation of the method 200 of providing a service portal of an embodiment of the present invention is described in more detail below in conjunction with FIGS. 3-6.

3a-3e schematically illustrate a flow chart of a method 30 of providing a service portal in accordance with an embodiment of the present invention. In this embodiment, according to the user input, the potential service demand of the user is analyzed, and the matching is performed intelligently according to the user's demand, and finally the service portal of the related service is directly provided to the user. As shown in Figures 3a-3e, method 30 begins in step S300.

At step S310, the user's input information is monitored. The user's input information may include a sequence of numbers, a sequence of characters, a sequence of mixed numbers and characters, or a voice password. In one example, the user's input information may be a sequence of characters entered or past by the user via a dial pad on the mobile device, such as a phone number or merchant name, abbreviation, etc. entered or pasted by the user on the dial pad. In another example, the user can also implement the input by selecting an entry in the communication record or contact list. In yet another example, the user can also input through other input devices, such as a voice password "access to the website" or "please turn on and dial 10086" through the microphone, or can take a photo or scan the code through the camera.

After step S310, optionally, step S320 may be performed to perform information identification on the input information of the user. For example, after the identification of the input voice signal by the step S320, the text form to be matched information corresponding to the voice signal is obtained, and the subsequent steps are performed according to the to-be-matched information. For another example, for pasting the input text sequence, for example, "[Traffic Reminder] The traffic in the package of this month is less than xx, please order the traffic in time...", after identifying by step S320, identify the to-be-matched Information "traffic".

Further optionally, in step S320, it may further comprise extracting feature information in the input information of the user (possibly obtained after the step of identifying as described above), thereby making the method according to the embodiment more efficient. The feature information is adapted to match feature parameters associated with the service portal (described below). Extracting feature information from the user's input information is convenient to exclude information in the user input information that is obviously unrelated to subsequent information matching operations, so as to improve matching efficiency. For example, when the user's input information is the voice password "access to the website" or "please turn on and dial 10086", the voices "access" and "please turn on" are not considered to be feature information. Typically, a form of non-feature information can be created and gradually enriched, and words that overlap with the form are excluded from the user input information to obtain feature information. In one example, symbols such as "#" and "-" entered by the user on the dial pad are not considered to be feature information.

The input information of the user detected in step S310, or the input information of the user identified in step S320, or the feature information extracted in step S320 constitute the information to be matched in the subsequent operation.

At step S330, a feature parameter matching the information to be matched is searched for, the feature parameter being associated with a service portal. In this embodiment, the feature parameter may be used to indicate an associated service portal, which may include a merchant feature parameter of the service provider of the service portal, may also include a service feature parameter of the service portal, and may also include the service portal according to the service portal. The category feature parameter corresponding to the user or system settings. Depending on the application scenario, the match can be a full word match or a fuzzy match.

According to some embodiments, step S330 may further comprise performing a lookup according to the set trigger signal, wherein the set trigger signal may be generated by a set timing or a set operation. In one example, after detecting the input number sequence, when it is detected that the time interval at which the input is stopped reaches the set threshold, step S330 is performed to perform the search. For example, when the user inputs the number of the customer service number "10086" of the China Mobile on the dial pad and clicks the dialing button, step S330 is performed to perform the search. For another example, step S330 is performed once every time a user inputs a character or number, thereby repeatedly performing a plurality of searches as the user continuously inputs a plurality of characters or numbers. In another example, the search matching step may also be performed when it is detected that the user presses the set function button or draws the set pattern in the set area. For example, when it is detected that the user clicks the dial key, or clicks the set function button, or detects that the user draws a setting graphic on the dial pad, for example, "S", the search matching operation of step S330 is performed.

The merchant feature parameter may include a sequence of characters or a sequence of numbers suitable for describing the basic information of the merchant, such as merchant name, domain, industry, telephone (eg, customer service phone, contact phone number), communication address, name of the service provided, provided Information such as the type of service, the name of the merchant's sub-brand, and so on. A merchant's merchant characteristic parameters may include parameters in one or more of the above categories. For example, the merchant characteristic parameters of the merchant “China Mobile” may be “10086”, “operator”, “mobile”, “Beijing Mobile”, etc.; the merchant characteristic parameters of the merchant “Shentong Express” may be “Shentong” and “Express”. , "STO", "95543", "Spiring" and so on. In this way, when the information to be matched obtained according to the user input information is “10086” or “Shentong”, it can be matched to the service portal corresponding to the merchants “China Mobile” and “Shentong Express” respectively.

The service feature parameter may contain a sequence of characters or a sequence of numbers suitable for describing the basic information of a service, such as the name of the service, the industry to which the service belongs, the type of service, and the inherent attributes of the service (such as price, purpose, function). For example, the service characteristic parameters of the "Express" service may be "Express", "Express Delivery No.", "Courier Fee", etc.; the service characteristic parameters of the "Communication" service may be "Communication", "Call", "Balance", “M-Zone” (a sub-brand of the operator “China Mobile”), “Tianyi” (a sub-brand of the operator “China Telecom”), etc.; the service characteristic parameter of the “Check Balance” service can be “View Phone Charge”, “ Check balance, "recharge" and so on.

The matched service entry may be a service with an associated service feature parameter, or a service provided by a service provider with an associated merchant feature parameter, which may be the same or different. In one embodiment, when When the user inputs the numeric string "10086", the merchant "China Mobile" has the associated merchant feature parameter "10086", and after performing step S330, the matching service portal "charge charge" is obtained, and the matched service portal can be directed to have the associated merchant feature. The parameter service provider, that is, the recharge service provided by China Mobile, can also be directed to the recharge service provided by other service providers with service feature parameters of “10086”, such as “Taobao Recharge Platform”. For another example, when the user inputs the character string “shunfeng”, the associated merchant matching the service is SF Express, and the matched service portal may include a service with an associated service feature parameter, such as “check express”, which may be related to the associated merchant “SF” Express delivery is also available from other merchants, such as Express 100.

In one embodiment, step S330 can include looking up only one matching feature parameter. For example, referring to FIG. 3b, step S330 may include step S332, searching for matching merchant feature parameters according to the to-be-matched information. For another example, referring to FIG. 3c, step S334 may be performed to search for matching service feature parameters according to the to-be-matched information. For example, referring to FIG. 3d, step S330 may further include: step S336, searching for matching type feature parameters according to the to-be-matched information.

Specifically, referring to FIG. 3b, after the matching merchant feature parameters are found in step S332, a matching service provider can be obtained. For example, if the information to be matched obtained according to the user input information is “10086”, and the business feature parameter of the founder “China Mobile” is found to include “10086”, the merchant “China Mobile” is a matching service provider; similar When the information to be matched is "Shentong", the matching service provider is found to be the merchant "Shentong Express".

In an example, step S350 may be further performed after step S332 to extract the merchant type information according to the matched service provider. The merchant type information may be used to describe an industry to which the merchant belongs, a service type that can be provided, and the like. For example, when the matching merchant is a courier company named "Starry Night Express", the system can recognize that the service provided by the company belongs to the "express" industry, but does not store the specific service entrance of the courier company. By performing step S350, obtaining the type of the company as "Express", and then providing the user with a service entry with industry relevance to the courier company, for example, providing service entry information of the type "Express" service, for example, providing advance Set up the general service portals established by the express delivery industry to check the express delivery, send the courier and the nearby courier. Step S350 can be optional.

In an example, referring to FIG. 3c, the to-be-matched information is the text acquired according to the result of the short message recognition, and according to step S334, the service feature parameter matching the text is searched for. For example, if the to-be-matched information includes “Express”, the data item “Express” is searched for in the service feature parameter to obtain a matching service feature parameter.

In an example, referring to FIG. 3d, the to-be-matched information is a character string input by the user, and according to step S336, a type feature parameter matching the character string is searched for. For example, if the information to be matched is "party", then the type feature parameter Find the matching type feature parameter containing the string "party" in the number.

In another implementation manner, step S330 may further include sequentially searching for matching characteristic parameters in a set order. For example, referring to FIG. 3e, step S330 may include: step S338, determining whether the to-be-matched information has a matching merchant feature parameter, and if yes, obtaining a matching merchant feature parameter. If not, determining whether there is a matching service feature parameter. Or matching type feature parameters, and then obtain matching feature parameters.

In still another embodiment, step S330 may further include simultaneously finding all matching feature parameters. For example, step S330 may perform a search separately on each feature parameter such as a service feature parameter, a merchant feature parameter, and a type feature parameter according to the to-be-matched information, and summarize the search results.

After obtaining the matched feature parameters, step S370 is performed to provide an associated service entry according to the matched feature parameters. The service portal includes entry information through which the user can access a particular service.

In one embodiment, the service portal may be provided by the merchant, possibly the content of a data field stored in the merchant's memory, or may be constructed by collecting information from the merchant. For example, by extracting the corresponding link from the website of the merchant "China Mobile", the associated service portal "check balance", "check traffic", "run package", "redemption point", and the like are established. After the matching merchant feature parameters are obtained, the matching service provider may be further obtained, and the corresponding service portal is obtained from the matched service provider.

In another embodiment, the service portal may be established according to type data or service type of the industry, domain, and the like to which the merchant belongs. For example, when the merchant belongs to the express delivery industry, it may correspond to service portals such as "check express", "send delivery" and "near courier"; for the service type of communication, it may correspond to "check balance" and "check business" ", check the nearest business hall" and "charge the call" and other service entrances; for the type of service travel, it can correspond to "check the train", "check the flight", "check the ticket", "check the amount", "book Service entrances such as "tickets" and "refunds"; for service types of accommodations, they can correspond to service entrances such as "Check Hotel" and "Book Hotel"; for the type of service, it can correspond to "ordering" and "booking" Service entrances such as "seat", "check menu", "check price", etc. For the service type of credit card, it can correspond to service entrances such as "check quota", "check points" and "quick repayment".

In yet another embodiment, the service portal can also be typed by a user or system. For example, the user can set the service entry such as "booking ticket" and "booking hotel" to the type "travel" according to his or her preference. When the matching type feature parameter is obtained as "travel", a corresponding service portal such as "booking ticket" and "booking hotel" is provided.

In step S370, further comprising displaying the service portal to the user.

In one example, the above steps may be performed during the user input process, the input information is matched in real time, and the associated service portal obtained each time is displayed to the user.

In another example, referring to FIG. 6, after the user input is completed, the call process is started before the call process is started. Show. In yet another example, the display may also be performed after the user initiates the call process, or, referring to FIG. 10, may also be displayed after the call ends.

The service portal may be displayed on an interface displaying input information or identification information. For example, referring to FIG. 6, as the user inputs, a contact or number search result matching the input information is simultaneously displayed in the interface displaying the input information. The service portal matching the input information can be displayed together with the contact or number search result, so that the user can directly obtain the result matching the input number or character when inputting the number or character, without the input mode Switching between the search mode and the search result by displaying the service portal together with the contact or number search result, so that the user does not need to select the service portal or the contact or number search result in advance, thereby reducing the operation steps. It simplifies the operation process, improves the communication efficiency in the transaction, and improves the user experience.

According to some embodiments, the display order of the service portal and the contact may be further set, for example, the service portal is displayed in preference to the contact. According to some embodiments, the service portal may also be displayed using a particular display mode, such as splitting the contact or number search results with a split line, or using different fonts, colors, or prominent icons. Forms, etc., display the service portal.

In an example, the service portal may also be displayed in the call interface, or refer to FIG. 10, and may also be displayed in the hanging interface of the end of the call, or the service portal may be displayed by popping up a floating frame. .

So far, the method 30 ends at step S380.

4 is a diagram showing an example form of a service portal maintained by an embodiment of the present invention and a merchant associated therewith, and FIG. 5 is a diagram showing an example of a service portal and a service associated therewith maintained in accordance with an embodiment of the present invention. Form. Tables (possibly multiple) in the database can be built according to the schematic forms shown in Figures 4 and 5 to maintain service entry information in accordance with embodiments of the present invention and to make access thereto easy to operate, and more accurate Meet the needs of users. According to the embodiment of the present invention, the to-be-matched information obtained according to the user input information may be matched and searched in the database to find a corresponding service entry of the corresponding merchant or service.

It should be understood that the forms of FIGS. 4 and 5 are merely exemplary, wherein the content may be preset and expanded as other merchants or services are added, and it may be continuously adjusted according to the user's usage feedback, or may be based on data. Adjust the number of forms to make them more user-friendly. As to how to solve the possible overlap between different entries between the forms of FIG. 4 and FIG. 5, it can be solved according to various ways that are feasible in the art, and since it is not the research focus of the present invention, the present invention will not be described. In addition, the present invention can also obtain a corresponding service portal by accessing a set network database interface.

In a specific embodiment, the user interface and user interface of the method for providing a service portal according to the embodiment The jump is shown in Figure 6. When monitoring or recognizing that the user's input information in the dial pad is part of "10086" or "10086", the service portal is intelligently provided to the user, such as "check balance", "charge charge" and "charge flow" (refer to Figure 4). When the user clicks on the service entry "charge charge" displayed on the user interface, there is no need to perform unnecessary operations, and there is no need to turn to the voice prompt phone, browser or third party APP of the merchant "China Mobile", directly jump to the user interface, and open the service portal. The customized page (shown in Figure 6) is operated to enjoy related services, such as entering the number to be recharged and the amount of recharge, and completing the service of charging. The customized page of the service portal may be provided by the merchant "China Mobile" or by other service providers.

As an alternative embodiment of the method 200 of providing a service portal as described above, the service portal may include a keyword field, which is a keyword used to identify the service portal, and the keyword may constitute the service portal feature parameter. According to this embodiment, the search can be performed by the service entry keyword, and the service entry including the keyword or the keyword can be searched for. For example, if you search for "call charge" or "charge", you can search for the keyword "check balance", "charge charge", etc., and provide the service portal "check balance" and "charge charge" directly to the user (refer to Figure 4 and Figure 5). .

The keyword field included in the service entry may describe a word or phrase of the service indicated by the service entry content field, or a word or phrase having the same or similar semantics, or an abbreviation or abbreviation of the same language or other language, for example Pinyin abbreviation or English abbreviation. For example, the keyword fields of the service entry content field "booking hotel" (refer to FIG. 4) may include "booking hotel", "DJD", "dingjiudian", "booking hotel", and the like.

After obtaining one or more service portals that match the user's input, they can be further sorted before being displayed to the user, for example, based on all users' service entry business demand data under the same type of data. And use this to determine the type and ordering of service portals. For another example, it may be sorted according to user habits or sorted by user click rate. For example, the ranking decision can be made according to the real-time data information of the user, so that the service portal that best matches the user's usage habits is ranked in the previous position.

Several non-limiting specific embodiments of the invention and other possible alternative embodiments are described below from various angles.

Embodiment 1

According to an embodiment of the invention, the service portal can be provided directly by the merchant. For example, in the first embodiment, referring to FIG. 4, the characteristic parameters of the merchant Ctrip network may be “Ctrip”, “10106666”, “Ctrip”, “Go and go” (the slogan). When the user inputs the phone number "10106666" of "Ctrip.com", the user first matches the corresponding merchant "Ctrip.com" according to the number entered by the user. Then, before the user presses the dialing button, all the service portals provided by the merchant are obtained, for example, "Book a hotel", "check flights" and so on. Then, display the corresponding service entry in Current dialing interface.

Embodiment 2

According to an embodiment of the present invention, after matching to the merchant according to the input information of the user, it is also required to match the type information of the merchant according to the merchant, thereby matching the service portal corresponding to the merchant type information. In addition, the type information may also include limited information or comment information to the merchant by the user or the system.

When matching to the corresponding merchant, the method further includes obtaining the type data corresponding to the merchant, for example, the type data corresponding to the merchants such as “Star Night Express” and “SF Express” are “Express”. The database stores one or more merchant objects, and each of the merchant objects includes at least one type data field for describing the type data to which the merchant belongs.

This type of data can describe the industry and domain to which the object belongs. For example, the type of merchant SF Express can be "Express".

This type of data can also be set by the user. For example, according to the user's usage habits, the types of merchants such as "Beaver House" and "Peace Hotel" are set to "Sunday". The type information "Sunday" is used to limit the merchant to being allowed only on Sundays.

On the other hand, type data can also be cross-existing. For example, "Beaver House" may have both "nail" and "Sunday" types of data. The type of data may also be related to the geographical location or price of the user, for example, the user may set the type data to "within 3 kilometers from the location", "the cheapest movie ticket", and the like.

Then, according to the type corresponding to the merchant, the associated service portal is obtained. For example, in the database, the service portals associated with the "Medical Health" type include: "Reservation Registration", "Consulting Doctor", "Medical Doctor Online", and the service portals associated with the "Express" type include: "Check Express", " Send the courier, "the nearby courier" (refer to Figure 5).

When a match is obtained for a service portal associated with a type to which the merchant belongs, the service provider of the service portal may not be limited to a particular merchant. For example, the service portal obtained is a "check movie ticket", which can be provided by major movie theaters. When the system or user's setting is detected, the current service portal is "providing the cheapest movie ticket", according to the name of the movie to be queried, the movie with the lowest offer is automatically selected as the service provider of the service portal. Business. In this way, for users in different regions, or for different users in different time periods, the service matched by a certain service portal may be provided by different service providers, and the system may be combined with the region or time or the user according to the setting of the service portal. Parameters such as history, select the matching service provider. The service portal is equivalent to a platform where the system interacts with the merchant in the background. The same service can be provided by multiple service providers, and the system can choose a service provider based on certain criteria.

For example, in other embodiments, the system may also provide a list of service providers for the user to select for the service provider of the service portal. For another example, the system can also analyze the service provider data of the same service portal by all users, and thereby determine the type and order of the service provider. For another example, the service providers may also be sorted according to user habits or by user click rate. For example, the service providers can be sorted according to the current real-time data of the user, so that different service providers can be selected for different geographical regions, different user objects, different price points or different times to provide more accurate services for the users. For example, when the user inputs “chef to the door”, when detecting that the user is in Shanghai, the user is provided with the service portal provided by the application “cooking rice”; and when the user is detected in Beijing, the application is provided to the user. The service portal provided by "Love Chef"; when the user is detected in Shenzhen, the user is provided with the service portal provided by the application "Good Chef".

In one embodiment of the invention, merchant information or contact information that matches the input information may also be provided while the user interface for user input provides at least one matching service portal. Thus, the user can select the merchant from which he or she wants to obtain the service, or actively contact the merchant.

Embodiment 3

This embodiment is a specific example of realizing a courier service using the present invention, as shown in FIGS. 7, 8, and 9.

Step 1: Monitor the phone number "4001111123" entered by the user on the dial pad.

The second step: accurately identify the phone number of Yuantong Express Co., Ltd. (refer to Figure 4), that is, match the corresponding merchant.

Step 3: Obtain the type of the merchant as “Express”, and then obtain the service portal associated with the type: check express, send express, nearby courier (refer to Figure 5).

Next, the user's operation can be detected, and when it is detected that there is a selection of the service portal, an instruction to acquire and execute the service entry action field is obtained. For example, enter the number of a package to query the courier, or call a courier's phone.

When the user clicks "Check Express" on the user interface as shown in FIG. 7, the interface shown in FIG. 8 customized for the check express is opened, and the user can directly enter the express order number to perform the query without knowing the Which courier company the order number belongs to. When the user clicks "near courier" on the user interface as shown in FIG. 7, the interface shown in FIG. 9 customized for the nearby courier entrance is opened, and the user can select the location in which to obtain the system. The nearby courier information is automatically provided. You can view the courier's contact phone number or directly dial the courier by selecting one of the courier information.

Optionally, in this step, it is also determined whether the courier's contact phone number is a local number, and on the interface as shown in FIG. 9, only the courier who has the local number is displayed.

Through the above steps of the third embodiment, the user can enjoy convenient and fast express service online without the need of voice waiting and dialing the cumbersome selection process of the specific courier company voice call.

Embodiment 4

In the present embodiment, the service portal is directly provided before the user inputs.

Specifically, the user needs to analyze the demand data of different service portals, and display the service entry with the highest usage rate as the default value of the service portal before the user inputs. For another example, the service portals that have been used by the user may be sorted according to the user's habit or sorted by the user's click rate. Also for example, the ranking decision can be made based on the user real-time data information.

Embodiment 5

In this embodiment, after the user hangs up the phone, a service portal is provided on the hang-up interface at the end of the call. Specifically, the user may perform an analysis according to the call data that the user just ended, obtain a matching merchant according to the number of the calling party, obtain a service portal provided by the merchant from the matching merchant, or find the merchant type from the matched merchant. Information, and in turn, a service portal corresponding to the merchant type information.

According to the embodiment of the present invention, the provision of the service portal is automatically performed directly according to the input information of the user, so that the user's access to the desired service is very simple. On the one hand, for the user, when the user inputs the information, the associated service portal can be obtained, so that the user can directly obtain the corresponding service after clicking the service portal, and does not need to turn to the merchant voice prompting phone, the browser or the third party APP, thereby reducing the operation steps. It simplifies the operation process, improves the communication efficiency in the transaction, and improves the user experience. In addition, the user-oriented service portal may be a platform used by multiple merchants to provide services, and the service provider is selected through certain rules, so that the same service can be corresponding to multiple service providers, and can also be implemented in Different geographical areas, different user objects, different price points to choose different service providers, in order to more intelligently push the associated services to meet the needs of users.

On the other hand, for merchants, according to the user's characteristic data, historical records and other information, the user can be provided with more accurate and more in line with the user's required service portal push, which is beneficial to the merchant to achieve accurate push of the service.

Reference is now made to Fig. 11, which schematically illustrates an apparatus 1100 for providing a service portal in accordance with one embodiment of the present invention. The device 1100 includes: a monitoring device 1110 for monitoring input information on a user interface; a matching device 1120, configured to perform a lookup in a feature parameter associated with a service entry according to the input information, to obtain a matched service entry; and a service The portal providing device 1130 is configured to provide at least one horse in the user interface according to the matching result. With the service entrance.

According to an embodiment of the invention, the characteristic parameters associated with the service portal comprise a merchant feature parameter and/or a service feature parameter of the service provider. Additionally and alternatively, the feature parameters associated with the service portal may include keywords for identifying a service portal.

The matching device 1120 of the device 1100 may further include: feature information extracting means for extracting feature information in the input information, and feature information matching means for selecting feature parameters associated with the service portal according to the feature information Find and get a matching service entry.

It should be understood that each device recited in device 1100 corresponds to each step in method 200 described with reference to FIG. Thus, the operations and features described above with respect to FIG. 2 are equally applicable to device 1100 and the devices included therein, and are not described herein.

It should also be understood that device 1100 can be implemented in a variety of manners, for example, in some embodiments, device 1100 can be implemented using software and/or firmware modules. In addition, device 1100 can also be implemented using hardware modules. Other ways now known or later developed are also possible, and the scope of the invention is not limited in this respect.

The various aspects described above can be used alone or in various combinations. The teachings of the present application can be implemented by a combination of hardware and software, but can also be implemented in hardware or software.

The teachings of the present invention can also be embodied as a computer program product of a computer readable storage medium, comprising computer program code which, when executed by a processor, enables a processor to implement a service in accordance with a method of an embodiment of the present invention The entrance is provided. The computer storage medium can be any tangible medium such as a floppy disk, CD-ROM, DVD, hard drive, or even network media.

It should be noted that the method, apparatus, and computer program product of the exemplary embodiments of the present invention may be implemented at a network side server, for example, a server 20 on the network server 26, the Internet 28 side shown in FIG. Alternatively, the exemplary embodiment of the present invention may also be implemented at the device on the user side, for example, the mobile phone 12 or the mobile computer 14 on the side of the mobile telephone network 11 shown in FIG.

The description of the present invention has been presented for purposes of illustration and description, and is not intended to Many modifications and variations will occur to those skilled in the art. Those skilled in the art will appreciate that the methods and apparatus in the embodiments of the present invention can be implemented in software, hardware, firmware, or a combination thereof.

Therefore, the embodiments are chosen and described in order to explain the principles of the invention, the invention, and the All modifications and substitutions are intended to fall within the scope of the invention as defined by the appended claims.

Claims (21)

A method for providing a service portal, suitable for an electronic communication device, comprising: Monitor input information in the user interface; Performing a lookup in a feature parameter associated with the service entry based on the input information to obtain a matching service entry; Based on the matching result, at least one matching service portal is provided at the user interface. The method of claim 1 wherein said monitoring input information at the user interface comprises monitoring information entered through the dial pad at the user interface. The method according to claim 2, wherein the searching in the feature parameters associated with the service portal, obtaining the matched service entry comprises: searching for the merchant feature parameters of the associated service provider in a set order And/or service feature parameters to obtain a matching service entry. The method according to claim 2, wherein the searching according to the input information is performed in a feature parameter associated with the service entry, and obtaining the matched service entry further comprises: Determining a matching service provider among the feature parameters associated with the service portal according to the input information; Determining corresponding merchant type information according to the matched service provider; A matching at least one service portal is obtained according to the merchant type information. The method according to any one of claims 1 to 4, wherein the searching according to the input information in the feature parameters associated with the service portal to obtain a matching service entry further comprises: The input information is identified by information, and/or the feature information in the input information is extracted. The method according to any one of claims 1 to 4, wherein the service portal comprises a content field, the data of the content field comprises a web address linked to the service, a phone, a text, a picture, a web form, an application One or more of the programs. The method of claim 6 wherein the provider of the service is different from the provider of the service portal. The method of claim 6, wherein the service portal comprises an action field for identifying an action performed in accordance with data of the content field when the service portal is selected. The method according to any one of claims 1 to 4, wherein the providing the at least one matching service entry in the user interface further comprises: Depending on the distance between the user's geographic location and the geographic location of the service provider, and/or user usage habits, Sorting the at least one service portal. The method according to any one of claims 1 to 4, wherein the providing the at least one matching service entry in the user interface further comprises: In the user interface, the input information, the service portal, and at least one of merchant information or contact information matching the input information are simultaneously displayed. The method according to any one of claims 1 to 4, wherein the searching in the feature parameters associated with the service portal according to the input information further comprises: performing a search according to the set trigger signal. A device for providing a service portal, suitable for an electronic communication device, characterized in that it comprises: a monitoring device for monitoring input information on the user interface; a matching device, configured to perform a lookup in a feature parameter associated with the service entry according to the input information, to obtain a matching service entry; The service portal providing means is configured to provide at least one matching service portal in the user interface according to the matching result. The device of claim 12, wherein the feature parameters associated with the service portal comprise a merchant feature parameter and/or a service feature parameter of the service provider. The device according to claim 13, wherein the searching according to the input information is performed in a feature parameter associated with the service entry, and obtaining the matched service entry further comprises: Determining a matching service provider among the feature parameters associated with the service portal according to the input information; Determining corresponding merchant type information according to the matched service provider; A matching at least one service portal is obtained according to the merchant type information. The device of claim 12 wherein said monitoring input information at the user interface comprises monitoring information entered through the dial pad at the user interface. The device according to any one of claims 12-15, wherein the matching device further comprises: Feature information extracting means for extracting feature information in the input information of the user, and The feature information matching means is configured to perform a lookup based on the feature information associated with the service entry according to the feature information to obtain a matching service entry. The device according to any one of claims 12-15, wherein the service portal comprises a content field, the data of the content field comprises a web address linked to the service, a phone, a text, a picture, a web form, One or more of the applications. The device of claim 17, wherein the provider of the service is different from the provider of the service portal. The device according to any one of claims 12-15, wherein the service entry includes an action field, and the action field is used to identify data according to the content field when detecting the service entry is selected The action performed. The device according to any one of claims 12-15, wherein the service portal providing device further comprises: The service entry sorting means is configured to sort the at least one service portal according to a distance between a geographic location of the user and a geographic location of the service provider, and/or a user usage habit. The device according to any one of claims 12-15, wherein the service portal providing device further comprises: The additional information providing means is configured to simultaneously display the input information and the service portal in the user interface, and display at least one of merchant information or contact information that matches the input information.

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